- Full-Time
- Permanent
- MERCURE
- Rooms
__jobinformationwidget.freetext.LocationText__
Hôtel Mercure Paris La Défense, Courbevoie, France
__jobinformationwidget.freetext.ExternalReference__
REF30948T
Chef de brigade H/F
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
L’hôtel Mercure Paris La Défense est un hôtel 4 *de 507 chambres, avec 6 salles de réunions, un bar/restaurant VINGKO ainsi qu’un bar avec terrasse au 12 e étage offrant une vue sur la Tour Eiffel et le quartier de La Défense.
Il se situe à 10 minutes à pied du quartier des affaires de La Défense dans le centre-ville de Courbevoie accessible par les RER A et L.
Vos futures missions :
Relation Client:
- superviser, pour sa brigade, les opérations liées à l’arrivée et au départ du client
- veiller à ce que les demandes du client soient prises en compte et s’assurer de sa satisfaction par les réponses apportées
- gérer les réclamations clients lorsque celles-ci n’ont pas pu être prises en charge par ses collaborateurs
- veiller à la bonne gestion des appels téléphoniques et de la boite mail de la réception
- s’enquérir de la satisfaction du client et l’inciter à recommander l’hôtel sur les sites prévus à cet effet
Commercial:
- inciter son équipe à proposer au client le programme de fidélité de la marque (ALL)
- s’assurer que les différentes prestations de l’hôtel sont valorisées auprès du client
- veiller à l’application de la politique tarifaire et des argumentaires de vente
- être garant d’une bonne synergie de la place par la dynamisation du renvoi inter-hôtels
Gestion:
- contrôler les opérations de facturation et d’encaissement pendant son service
- veiller à la bonne gestion de la caisse
- gérer les débiteurs divers (groupes et individuels)
- assurer le suivi des "no shows" et des annulations tardives
- contrôler les rapports financiers (rate variance, credit limit...)
Management des équipes:
- développer la motivation et l’adhésion de son équipe en créant un bon climat de travail
- répartir le travail entre les réceptionnistes en tenant compte des check-lists du matin et du soir
- former et développer les compétences de ses collaborateurs
- participer aux briefings et réunions de service
Parlons de vous :
- expérience préalable en tant que réceptionniste
- bonnes connaissances des outils bureautiques
- maîtrise du français, de l’anglais, et d’une 3ème langue (non obligatoire)
- connaissances des logiciels OPERA (appréciée mais non obligatoire)
- bonne présentation et bonne élocution
- aisance relationnelle
- sens de l’accueil et du service
- esprit commercial
- esprit d’équipe
- résistance au stress
- autonomie
- sens des responsabilités
- aptitudes au management
Votre développement :
Et en plus, Accor vous propose des formations tout au long de votre carrière et des possibilités infinies d’évolution multi établissements et multi marques au sein des hôtels et restaurants du groupe.
Vos avantages :
Mutuelle/Prévoyance Accor
37h/semaine
Horaire en continu
13ème mois
Intéressement & participation
Indemnités nourriture
Plan d’épargne entreprise
Remboursement du titre de transport à hauteur de 50%
Possibilité Parking.
Vivez en ACCOR avec vos talents, rejoignez-nous dès maintenant ! #BeALLYouAre.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
If you enjoy a job where every day is different, then Overnight Front Office Manager is the role for you! As an Overnight Front Office Manager, you will lead the front office team by demonstrating exe
Reference
b1d5544d-021f-4ec7-8089-a84c9c2deddf
Expiry Date
01/01/0001
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
At Fairmont Waterfront, an exceptional guest experience begins even before check-in and extends throughout every stay. As a Houseperson, the organizational support you provide to the housekeeping team
Reference
2246e16b-8687-44c5-9cd8-fa2994f02f6f
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
As a Front Desk Agent, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and show
Reference
3f082734-4016-4a78-a732-f8e03c547e31
Expiry Date
01/01/0001
Salary
Location
SLS LUX Brickell, Miami Beach, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, per
Reference
c6627a90-e283-4a8b-9e8b-622f981691f5
Expiry Date
01/01/0001
Salary
Location
Fairmont Century Plaza, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
As an Overnight Front Office Agent, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to o
Reference
7e3fe0d9-592c-466c-872e-096f083e79b6
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Assistant Front Office ManagerWhat’s in it for you:Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning p
Reference
7a2036c9-7762-44ba-baf4-5b2caf840b82
Expiry Date
01/01/0001
Salary
Location
Fairmont Washington D.C. Georgetown, Washington, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
ResponsibilitiesDemonstrating Reservations, Reception, Concierge, and Royal Service standards of Service & Operational Procedures in all interactions and comply with all brand, hotel and departmental
Reference
55bdbf64-3c9b-4142-8584-2aaf8e63cfca
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Realizar e manter a limpeza e arrumação das áreas públicas e de serviço, áreas de circulação e externas, escritórios de trabalho, banheiros e vestiários e demais áreas do hotel, seguindo os padrões da
Reference
78d50e0a-0e8b-4f80-a2f2-99d66951cea4
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Zelar pela organização e limpeza dos apartamentos e andar(es) sob sua responsabilidade, garantindo os padrões de excelência requeridos pela marca
Reference
540f4d99-9326-4d86-8f6f-5b9ec668604a
Expiry Date
01/01/0001
Salary
Location
ibis Sao Paulo Barra Funda, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Estamos em busca de um profissional para auxiliar nas atividades da rouparia e controle de enxoval.
Reference
2a29d132-5d36-4d56-b124-d2ea6bb50e48
Expiry Date
01/01/0001