Casual Breakfast Supervisor

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

As our next Breakfast Supervisor

Are you passionate about guest interaction, Food and Beverage? As a Breakfast Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

What you will be doing:

• Provide guidance and support to the Breakfast Team, helping them to achieve their potential and accomplish overall departmental objectives.
• Ensure the Breakfast & Conference Service is run efficiently and that customers are satisfied with the quality of food, drink and service they receive.
• Give attention to detail, ensuring that the work environment is a safe, pleasant and well-maintained space.
• Assist in leading, mentoring and training the Food & Beverage Breakfast team.
• Supervise and delegate duties; Ensure brand standards are maintained.
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal.
• Oversee the setup and breakdown of breakfast service areas, including buffet stations and dining rooms.
• Handle guest complaints and feedback in a professional and timely manner, ensuring guest satisfaction.
• Conduct regular quality checks on food items, presentation, and service standards.
• Collaborate with other departments to ensure seamless guest experience, particularly for VIP guests and special events.
• Assist in developing and implementing strategies to improve breakfast service efficiency and guest satisfaction.

Skills and Qualifications:

• Service focused personality is essential and a passion for everything Food and Beverage.
• Strong interpersonal and problem-solving abilities and the ability to lead by example.
• Previous experience working in Meetings & Events Operations would be advantageous.
• Fluency in English; additional languages are beneficial.
• Excellent customer service skills with a focus on creating memorable guest experiences.
• Exceptional time management and organisational skills.
• Proficiency in using point-of-sale systems and basic computer applications.
• Flexibility to work early mornings, weekends, and public holidays as required.
• Strong attention to detail and commitment to maintaining high standards of cleanliness and presentation.

• One more thing…
• By working at the Mercure Nottingham Sherwood Hotel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.