Captain Server

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

As a Captain Server with Fairmont Jasper Park Lodge, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your engaging and anticipatory service will inspire the team and ensure the success of our banquet functions and outlet operations. Working with both our banquet and outlet operations will provide exposure to all facets of the Food & Beverage operation.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow outlet policies, procedures and service standards
• Assist guests regarding menu items in an informative and helpful way
• Take an active role with the training and development of new and existing staff
• Project a pleasant and professional image to guests at all times
• Build and maintain a high level of customer service and staff morale through outlet promotions and staff incentive programs
• Assist management team to develop action plans to improve outlet performance
• Ensure that the outlet is operating within the confines of the ALCB regulations
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Have full knowledge of beverage lists and promotions
• Responsible for preparing and serving cocktails and other beverages on a daily basis
• Deliver and present food items to guest tables
• Assist and lead the function team in setting up and tearing down function spaces
• Process guest checks in a timely and efficient manner
• Bus and re-set tables
• Perform opening, cleaning and closing duties
• Report any irregularities or comments from guests
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
• Follow all safety and sanitation policies when handling food and beverage
• Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally in absence of manager
• Attend regularly scheduled departmental and divisional meetings
• Maximize revenues by communicating regularly with the Food & Beverage teams to implement agreed upon strategies, practices and promotions
• Support employees while ensuring service standards are maintained
• Other duties as assigned
• Check all colleagues tip outs prior to drop at EOD
• Walk through all FOH spaces at EOD to ensure proper tear down and cleaning procedures
• Ensure appropriate staffing levels day of, and make informed decisions to cut staff, with the approval of manger on duty
• Assign sections based on staffing levels / business needs
• Double check opening / closing duties checklist and follow up with colleagues accordingly
• Verify colleague cash outs prior to sending server/ bartenders home per accounting remittance policies
• Delegate and assign side duties and verify completion prior to sending staff home
• Approve discounts and promos as per in house policies

Your experience and skills include:

• Minimum 1 years serving experience required (must include at least 6 months a la carte service)
• Previous leadership experience required
• Valid Alberta driver’s license required
• Excellent knowledge of wine, cocktails and beer required
• Pro Serve certification required
• Banquets experience preferred
• Micros POS experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections   
• Sitting: 0-1 hr/day
• Walking: 6-8 hr/day
• Standing: 6-8 hr/day
• Bending/reaching: 4-6 hr/day
• Pushing/pushing: 4-6 hr/day
• Physical effort: required to lift up to 50 lbs
• Environmental stress: high – busy atmosphere

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS