Captain

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, on the island of Bermuda, seeks exceptional individuals like you to be part of our award-winning team and shape the future of hospitality. Our resort is Bermuda's largest, offering 593 luxurious guest rooms, nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course, and a captivating Beach Club. As we embark on an exciting future, including a multi-million dollar renovation, the opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including health insurance, worldwide travel discounts, and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Become a key player in delivering extraordinary experiences to individual and group travelers from around the globe, surrounded by the natural beauty of Bermuda. Dare to go beyond the ordinary, unlock your potential, and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

• Assist management to supervise team members under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Provide outstanding and enthusiastic service to guests, ensuring a warm and welcoming experience, attending to their needs, and exceeding their expectations
• Present menus, provide information about specials, answer guests' questions about menu items
• Take accurate food and beverage orders, relay them to kitchen and bar colleagues using computerized systems
• Check guest satisfaction, report any problems, take appropriate action to correct them
• Maintain a safe, clean, tidy, organized, well-stocked work area, including assigned tables
• Follow all safety and sanitation policies when handling food and beverage
• Ensure tables are properly set, cleared, and reset throughout shift
• Maintain a professional appearance and relationship with colleagues
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Follow outlet policies, procedures and service standards
• Assist with the training and development of Food & Beverage Servers
• Other duties as assigned
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Attend all briefings, meetings and trainings as assigned by management
• Other duties as assigned

• 2+ years of experience in the restaurant industry
• Strong understanding of food and beverage service
• Experience in managing and training a team
• Proficient in the use of restaurant POS systems
• Excellent customer service skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits u if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.