- Full-Time
- Permanent
- PULLMAN
- Rooms
__jobinformationwidget.freetext.LocationText__
, Madinah, SA
__jobinformationwidget.freetext.ExternalReference__
REF30495J
Call Center Agent - Saudis Only
Region
Global Shared Platform
This vacancy has now expired. Please see similar roles below...
What is in it for you:
- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world
- Greeting/Attitude: The CALL CENTER AGENT will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.
- Follow up: The CALL CENTER AGENT will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
- Organization: She/he will ensure that Operator Room is perfectly tidy at all times.
- Telephone transfers: The CALL CENTER AGENT will be attentive to all guest requests. When directing the calls accuracy is very crucial. Internal extension numbers must be known by heart.
- Privacy: The CALL CENTER AGENT will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.
- Wake Up Calls: The CALL CENTER AGENT will ensure that any wake up call requested by a guest is performed at the exact time. She/he is responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled.
- Guest Messages: The CALL CENTER AGENT will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he will ensure that the guest has well received the message with full information.
- Calls Handling: The CALL CENTER AGENT is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.
- Saudi Nationality ONLY
- Good English Language
- Experience in the same field is preferable
- Strong attention to detail, highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- Ability to multi-task and work well under pressure
- Excellent communication skills
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Sydney Olympic Park, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Sydney Olympic Park
Job Category
Rooms
Description
Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service at all times across the Novotel & Ibis hotel
Reference
6107ee66-6cc5-48e0-9f6d-c9b5018ff0bb
Expiry Date
01/01/0001
Salary
Location
Brisbane, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
Supervise daily operations of the reservations department, ensuring efficient handling of inquiries, bookings, and cancellations.Train, mentor, and support reservation agents to deliver exceptional cu
Reference
1478741d-90f9-44c8-ab1b-08fb8b552b4d
Expiry Date
01/01/0001
Salary
Location
Sydney Olympic Park, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Sydney Olympic Park
Job Category
Rooms
Description
Be in the heart of it all by joining our Front Office team of our Pullman Hotel! Reporting to the Front Office Manager, our Guest Service Agents are primarily responsible for providing welcoming and e
Reference
a93f59b8-14b3-4ca9-9d40-03612110c97f
Expiry Date
01/01/0001
Salary
Location
Sydney, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Sydney
Job Category
Culinary
Description
TEST
Reference
a9078621-8539-45ef-aa0f-338cfb301ac5
Expiry Date
01/01/0001
Salary
Location
Auckland, New Zealand
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Auckland
Job Category
Food & Beverage
Description
Collaborate with the Food & Beverage Manager and the Conference Sales team to deliver service that achieves a reputation as a market leaderRun room set up, service requirements, and technical equipmen
Reference
b489fc9d-051b-4c41-8658-d11e4ffcd2bb
Expiry Date
01/01/0001
Salary
Location
Vancouver, Canada
Experience Level
Associate
Job Schedule
Casual
Brands
FAIRMONT
Job type
Temporary
Locations
Vancouver
Job Category
Wellness & Recreation
Description
Why work for Fairmont Pacific Rim?Opportunity to develop your talent and grow within your property and across the world!A competitive rate of $29.30 per hourComplimentary meal through our Colleague Di
Reference
772baeee-95ef-49b8-bcc2-dc3bf5379ebf
Expiry Date
01/01/0001
Salary
Location
Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Los Angeles
Job Category
Food & Beverage
Description
You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are entrusted with the responsibility of ensuring the bes
Reference
3b9a5b7a-1171-4de9-b0d5-f15defa3ef20
Expiry Date
01/01/0001
Salary
Location
Lake Louise, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Talent & Culture
Description
Come as you are! We are searching for a motivated Human Resources Coordinator to support our fast-paced, high-volume Talent & Culture team. Reporting to the Assistant Director, Talent & Culture, the i
Reference
d2508be7-2b3a-4378-b00c-8df2fa3e9b1d
Expiry Date
01/01/0001
Salary
Location
Santa Marta, Colombia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Santa Marta
Job Category
Rooms
Description
encargado de prestar un excelente servicio de atención al cliente/huésped, durante toda su estadía en el hotel, mostrándose siempre disponible hacia cualquier requerimiento con los estándares que exig
Reference
1bde7b1b-d0d3-431e-996b-c10cbd8e1ecb
Expiry Date
01/01/0001
Salary
Location
Playa del Carmen, Mexico
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Sales & Marketing
Description
Director de Marketing & PR Lo que hay para usted: Tarjeta de Beneficios para colaboradores que ofrece tarifas con descuento en Accor en todo el mundo Programas de aprendizaje a través de nuestras A
Reference
938fb38a-1764-426f-985d-b90106c0f81a
Expiry Date
01/01/0001