Café Experience Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

Fairmont Jasper Park Lodge is in the midst of a multi-phase resort transformation, including all new venues, refreshed spaces, and evolving service models. Restaurant, Bar & Guest Services teams will be working in newly renovated spaces, with updated layouts, technology, and guest flow.

This role is best suited for individuals who are comfortable with change, open to learning new service standards, and energized by being part of a luxury environment that is actively evolving.

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Café Experience Manager. 

What you will be doing: 

Reporting to the Assistant Director Food & Beverage, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service  
• Recruit, train, manage, mentor, lead and develop your supervisors and colleagues 
• Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism 
• Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed 
• Supervise and support employees while ensuring service standards are maintained 
• Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows 
• Exhibits an entrepreneurial attitude towards the restaurant’s operation 
• Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks 
• Responsible for scheduling and daily payroll reporting 
• Ensure constant focus on the venue's goal 
• Assist to ensure the venue is managing within set budget guidelines 
• Ensure cleanliness and safety of the venue 
• Act as a liaison between venue staff and other departments 
• Ensure department holds regular communication meetings 
• Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth. 
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles 
• Follow all safety and sanitation policies 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions 
• Other duties as assigned 

Your experience and skills include: 

• Minimum 3 years’ experience as a Leader in a fast-paced high end restaurant required 
• Excellent beverage and wine knowledge is required 
• Previous point of sale system experience required 
• Luxury Cafe experience and retail experience an asset 
• High volume experience is an asset 
• Experience with Unionized environment an asset 
• Computer literate in Microsoft Window applications required 
• University/College degree in a related discipline preferred 
• Excellent communication and organizational skills  
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Annual salary of: $60,000 - $65,000 / year
• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: General Store Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com