Company Description
Nestled in the lush hillside of Surin Beach, Navera Phuket – MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket’s rich Sino-Portuguese heritage and the romantic spirit of ocean voyages.
Positioned above one of the island’s most pristine beaches, this all-suite and villa resort offers discerning travelers a private escape into serenity, cultural richness, and heartfelt hospitality.
Guests are welcomed into the Sino Lodge — a graceful blend of heritage mansion and yacht deck — before embarking on a journey through carefully curated culinary, wellness, and leisure experiences. From Riviera House, a Mediterranean coastal-inspired dining destination, to Junsai, an immersive Japanese grill, and the refined French charm of Marcele Bistro, Navera Phuket delivers moments of connection and coastal indulgence.
Rooted in nature, design, and authenticity, Navera is more than a resort — it is a destination that captures the spirit of exploration and relaxation. Whether enjoying panoramic villa views, a floating breakfast, or a bespoke spa ritual inspired by the island’s tin-mining legacy, each stay becomes a timeless voyage.
Join us at Navera Phuket and be part of an inspiring journey at the heart of Surin Beach — where elegance, culture, and discovery meet.
Job Description
- Provide personalized luxury service to guests throughout their stay, from welcome, in-room check-in, and during the stay to departure arrangements and check-out.
- Ensure guest rooms are fully prepared according to preferences while maintaining cleanliness, presentation, and health & safety standards.
- Anticipate and respond to guest needs with attention to detail, including luggage assistance, laundry, restaurant reservations, food & beverage service, and special requests.
- Handle guest complaints and service issues professionally, ensuring prompt resolution, guest satisfaction, and proper reporting.
- Coordinate closely with all departments, update guest preferences and profiles, ensure smooth shift handovers, and support seamless daily operations.
Qualifications
- Strong knowledge of luxury hospitality service standards, SOPs, LQA guidelines, and brand presentation standards.
- Proven leadership skills with experience training, coaching, and developing Butler teams in etiquette, protocol, and personalized guest service.
- Excellent guest relations, problem-solving, and service recovery skills with the ability to handle sensitive situations discreetly and professionally.
- Highly detail-oriented with strong organizational skills to manage VIP arrivals, departures, and multiple priorities seamlessly.
- Flexible and adaptable with the ability to work varied schedules in a fast-paced luxury hospitality environment.
