- Full-Time
- Permanent
- RAFFLES
- Rooms
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RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
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REF57094D
Butler Supervisor
Region
Luxury & Lifestyle
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
We are seeking a highly skilled and professional Butler Supervisor to join our esteemed team in Jeddah, Saudi Arabia. As a Butler Supervisor, you will be responsible for overseeing and coordinating the butler services in our luxury establishment, ensuring the highest standards of service and guest satisfaction.
- Lead and manage a team of butlers, providing guidance, training, and support to maintain exceptional service standards
- Develop and implement efficient work schedules and task assignments for the butler team
- Oversee the preparation and maintenance of guest rooms, common areas, and private spaces
- Coordinate with other departments to ensure seamless service delivery and guest experience
- Handle VIP guests and their specific requirements with utmost discretion and professionalism
- Manage inventory and supplies for the butler department
- Conduct regular performance evaluations and provide constructive feedback to team members
- Resolve guest complaints and concerns promptly and effectively
- Ensure compliance with all safety and security protocols
- Stay updated on industry trends and implement innovative service techniques
- Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
- Proven supervisory experience in managing a team of service professionals
- Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
- Strong leadership abilities and a talent for mentoring and developing staff
- Proficiency in household management software and MS Office suite
- Exceptional attention to detail and problem-solving skills
- Superior time management and multitasking abilities
- In-depth knowledge of etiquette, protocol, and luxury service standards
- Familiarity with Middle Eastern customs and etiquette is highly advantageous
- High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
- Professional butler certification is a plus
- Fluency in English required; proficiency in Arabic is highly desirable
- Flexibility to work varying shifts, including weekends and holidays
- Ability to maintain confidentiality and exercise discretion at all times
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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