Butler

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Pullman Ciawi Vimala Hills Resort Spa & Convention is a premium 5-star retreat sprawled across 14 hectares. The hotel is designed to immerse guests in breathtaking natural vistas and unrivaled tranquility. Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference. As one of The Best Resort in Asia, the hotel offers 208 opulent rooms and 19 villas, 4 restaurants and bar, meeting rooms and convention centers, spa, entertainment and activities area.

Key Responsibilities:

• Greet and escort VIP guests upon arrival and departure.

• Provide personalized check-in and check-out experiences in-room or in the lounge.

• Unpack and pack guest luggage, handle laundry and pressing services as requested.

• Arrange dining, spa, transportation, and other guest services according to preference.

• Maintain an up-to-date guest profile, preferences, and special requests.

• Liaise with all departments (Housekeeping, Room Service, Concierge) to ensure flawless service.

• Set up amenities, welcome drinks, and personalized touches in guest rooms or suites.

• Maintain cleanliness and tidiness in the Butler pantry and working areas.

• Respond to guest inquiries and requests in a prompt and professional manner.

• Maintain confidentiality and security of guest information at all times.

• Anticipate guest needs to deliver a tailored and exclusive experience.

• Ensure smooth communication during guest’s stay, pre-arrival, and post-departure.

• Minimum 2 years of experience as a Butler or in a similar role in a 4 - 5 star luxury hotel or resort.

• Strong command of English.

• Excellent grooming, etiquette, and interpersonal communication skills.

• Strong organizational and multitasking abilities.

• Knowledge of Butler service standards (e.g., Forbes, LQA) preferred.

• High attention to detail and problem-solving skills.

• Professional demeanor with a natural passion for hospitality and service.

• Ability to maintain discretion and confidentiality at all times.

• Flexibility to work various shifts, including weekends and holidays.