- Full-Time
- Permanent
- Rooms
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Al Hamra Beach Resort, Ras Al-Khaimah, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF18473U
Butler - Executive Lounge
Region
Luxury & Lifestyle
Sofitel Al Hamra Beach Resort
- To act as a hotel ambassador, providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
- To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
- To be friendly, attentive and stay professional at all times.
- To respect the privacy of the guests and the confidentiality of the information
- To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
- To personally greet and escort the guests rather than pointing out directions.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To call the Butler Supervisor, Club Millesime Assistant Manager, FOM, DOR or the HM for advice in serious cases or if an approval is required.
- To report all guest comments or complaints.
- To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
- To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
- To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.
- To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
- To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.
- To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
- To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.
- To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section.
- To withdraw and deliver laundry and housekeeping requests.
- To ensure a perfect and personalized up keep of the room.
- To provide assistance with Internet connection.
- To perform concierge tasks, such as restaurant bookings; to take orders for meals served in the privacy of the room.
- To perform food and beverage handling duties as per the Club Millesime concept and timings.
- To recognize the Club Millesime guests and to anticipate their needs whenever possible. To follow up any guest requests, coordinating with the lounge, internal call center and other departments, until satisfaction.
- To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled.
- To check the room after the guest’s departure and to follow the “Lost & Found” procedure.
- To review on daily basis the butlers’ logbook and keep it updated.
- To daily update the guest profiles with “likes” and “dislikes”.
- To attend a daily line up briefing conducted by the Butler Supervisor. To provide a proper handover between the shifts.
- To share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities.
- To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Butler Supervisor and the Club Millesime Assistant Manager.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Fairmont The Queen Elizabeth, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Montreal
Job Category
Rooms
Description
Poste temps plein, temporaireGérer le trafic à l’entrée principale de l’hôtel;Procéder à l’accueil des clients;Ouvrir les portes pour les clients qui entrent et qui sortent;Charger et décharger les ba
Reference
504ad00a-c9df-4ca6-a0e2-d07f0353e348
Expiry Date
01/01/0001
Salary
Location
Belo Horizonte, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Belo Horizonte
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
c2268665-993c-4742-b76b-a234d710ad30
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Cincinnati, Cincinnati, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Cincinnati
Job Category
Rooms
Description
Reports to: Guest Services Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly an
Reference
2d0cdf09-f64f-462b-8a91-036c8b782fc8
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris CDG Airport & Convention, Roissy-en-France, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Roissy-en-France
Job Category
Rooms
Description
Rattaché(e) au Chef de Brigade:Vous assurerez un accueil personnalisé et chaleureux, le bien-être des clients est votre priorité.Vous valoriserez les différentes prestations de l'hôtel pour optimiser
Reference
9c7dd348-681c-4eb5-be3c-627fd4ffbdf9
Expiry Date
01/01/0001
Salary
Location
PULLMAN LYON CENTRE, LYON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
· Le Night Supervisor répond aux demandes des clients la nuit (check out, check in, change, informations diverses, facturation, etc.) · Il/Elle traite et règle tout problème, toute plainte de client d
Reference
OPBRO406
Expiry Date
01/01/0001
Salary
Location
NOVOTEL PARIS 13 PORTE D'ITALIE, KREMLIN BICETRE
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Bienvenue au Novotel/Greet Paris 13 porte d'Italie, un hôtel combo 4 et 3 étoiles de 171 chambres au Kremlin Bicêtre proche du 13ème arrondissement, le « Feel Welcome » est notre priorité pour nos cli
Reference
PGMWY535
Expiry Date
01/01/0001
Salary
Location
IBIS CHAMBÉRY, Chambéry, Savoie
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
L’équipe de l’ibis styles de Chambéry centre gare recherche un ou une réceptionniste à temps complet. Votre kit du savoir-faire : • Accompagner nos clients au cours de leur séjour afin de leur faire
Reference
PGMWB569
Expiry Date
01/01/0001
Salary
Location
Grand Hôtel Roi René Aix-en-Provence Centre - MGallery, Aix-en-Provence, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Aix En Provence
Job Category
Rooms
Description
VOTRE MISSION :Vous êtes en charge de l’accueil des clients (accueil physique, réception des bagages, conduite du véhicule dans le parking de l’hôtel), de la mise en place des salles de séminaire et d
Reference
8dea7682-ab2f-4674-b26e-87a4dfe52927
Expiry Date
01/01/0001
Salary
Location
ibis Styles Goa Calangute, Calangute, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Calangute
Job Category
Rooms
Description
Conduct daily briefings and ensure that all pertinent information is well received by team membersManage and supervise all tasks of his/her staff to ensure that highest quality service is delivered an
Reference
7c1e9c60-786a-4683-bbac-50a373b7c111
Expiry Date
01/01/0001
Salary
Location
ibis Sharq, Kuwait City, Kuwait
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Kuwait City
Job Category
Rooms
Description
Front Office Receptionist First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memor
Reference
0d947ce1-2180-4f89-9043-26b09610073a
Expiry Date
01/01/0001