Company Description
Fairmont Mumbai
Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.
Roswyn, a Morgans Originals Hotel
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.
Job Description
Key Responsibilities:
Financial Management:
- Cross selling internal revenue centres rather than promoting outside the hotel
- Maximize our brand by promoting our up sell programs
General Duties
- Communicate and assist guest starting from reservation, check in, during stay until departure from the resort. All communication must be done in a well manner and in professional level.
- Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
- Work in conjunction with Housekeeping and Engineering team to ensure that villas are in immaculate condition at all times and especially in preparation for guest arrival.
- Daily communication with Housekeeping and Food and Beverage team in relation to the needs of current and arriving guests to the resort.
- Oversee the cleaning and maintenance of villas by Housekeeping and Engineering staff to ensure guests are not disturbed unnecessarily.
- To promote in house facilities to guest during stay before giving recommendation for outside of the resort.
- Handle all flights confirmations, dinner reservations, tour arrangements and any other guest itinerary during stay.
- Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
- Work closely with Food and Beverage team at each dining experience to ensure guest receives a consistent level of service including to cater for guest preferences accordingly.
- Keep all information updated by being aware of everything that is happening in the resort in all sections.
- Assist with training of other departments whenever it is necessary.
- To perform any other duty as directed by superior
General Responsibilities
- Maintain high score on guest satisfaction at all time.
Responsible for the elaboration and implementation of standards related to SOP and LQA.
- Schedule and regularly conducts routine inspections of areas under his control.
- Checks all Front Office equipment including buggy and hotel vehicle, making sure they are in clean and in good working conditions, follow up on equipment that need repair, additional spare parts, replacement or disposal.
- Co-operates with the Purchasing department in locating sources for needed items, substitutes locally available for imported ones and ensure best quality and value for money.
- Controls costs by minimizing/decreasing chances of property damage, maintaining adequate inventory of items including stationeries and collaterals.
Hotel safety and security
Ensure that all fire equipment in Front Office are in proper working condition (detection equipment's and fire-fighting equipment)
- Ensure regular fire drills are running in co-operation with the security department. To ensure guest communication are in place to avoid complain
- Reports any room maintenance requirement according to standard procedures.
- Coordinate delivery of all amenities &/ or gifts
- Coordinates delivery of preferred newspapers & magazine to all rooms and suites
- Support the team by assisting in daily Fairmont Gold Operations, when required as per the activity in the hotel.
- Ensures that all glassware, chinaware, and cutlery in the rooms and suites are clean, free of stains and presented as per standard.
- Ensures that the flowers are always fresh and displayed in fresh water.
- Provides Tea, Coffee and Beverage service to all rooms and suites. Coordinates In-Room Dining order taking, and delivery as required.
- Assist with food and beverage service in the Fairmont gold lounge with the ability to handle plate, hand carried service.
Competencies
- In-depth knowledge of hotel property management system, system monitoring of guest request and other related system in the resort operation
- Good communication skills, capable of functioning well under stress and during emergencies, strong interpersonal and negotiation skills
Additional Information
