Butler Administration Officer

Job Summary/Purpose:

Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless and memorable experience through the Raffles touch.

• To have thorough knowledge of Private Bar SOP’s for Butler Service department
• To have accurate knowledge of different room categories, private bar items and reading Opera PMS reports
• To have thorough knowledge of local rules and regulations
• To have basic knowledge of PMS reports for daily task functions and online platforms used for task delegation
• To adhere to Butler’s standards and procedures and enforce the same

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.