Business Travel Sales Manager

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

The Business Travel Manager is responsible for overseeing and optimizing the corporate and wholesale travel segments of the hotel’s clientele. This role involves developing strategic relationships with corporate and wholesale clients, negotiating contracts, and ensuring that the hotel meets the specific needs of business travelers.  The Business Travel Manager focuses on driving revenue through corporate bookings, maintaining high levels of guest satisfaction and staying current with industry trends to effectively position the hotel within the competitive business travel market.

• Business Development: Generate new business opportunities and enhance existing client relationships to drive additional market share  
• Client Engagement: Build strong relationships with clients through consistent communication, exceptional service and entertainment
• Sales Strategy: Develop and implement strategic sales plans to achieve and exceed revenue targets
• Collaboration: Work closely with Conference Services, Catering, and other departments to maximize revenue opportunities
• Reporting: Maintain accurate sales records, including monthly incentive compensation and lead source analysis
• Maintain a positive and professional approach when interacting with guests and team members
• Adhere to hotel standards for attendance, appearance and conduct
• Engage in active prospecting and follow-up with leads through various communication channels
• Collaborate with internal teams to optimize revenue streams
• Achieve or exceed sales goals set by the Director of Sales and Marketing
• Assist in preparing reports and completing special projects as assigned
• Participate in client entertainment and local community events
• Provide training and development support to sales administrative staff
• Attend meetings and contribute to team discussions 

• Bachelor’s degree and/or Hotel Management degree or diploma
• Minimum of six years of hotel sales experience, having worked various markets
• Preferable experience in selling or having previously networked in the Midwest market
• Leadership and administrative ability
• Has established relationships with key industry contacts in the Group market segments
• Professional sales and presentation skills
• Proficiency in organizational planning, implementation and the ability to successfully manage multiple projects simultaneously
• Self-motivated and creative
• Opera CRM Sales & Catering knowledge an asset
• Technical proficiency in Microsoft Office applications

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities.
• Ability to:
  • perform job functions with attention to detail,  speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest’s service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
  • ascertain departmental training needs and provide such training.
  • direct performance of staff and follow up with corrections when needed.
  • Input and access information in the property management system/computers/point of sales system.
  • Other duties as assigned.