Business Center/Communications Supervisor

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With  touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

• Oversee Business Center operations, ensuring hotel standards and procedures are followed.
• Set up and sell boardrooms, arrange appointments, meetings, and provide secretarial services.
• Maintain appropriate stock levels for Business Center operations, preparing requisitions as needed.
• Ensure smooth handover between shifts.
• Assign tasks, offer assistance, and monitor performance, suggesting improvements as needed.
• Implement and control checklists, review and sign the Business Center logbook, update activity reports.
• Issue daily and monthly reports on Business Center activity and revenue.
• Assist AFOM and FOM in administrative duties, including monitoring and preparing forecasts/statistics.
• Handle guest complaints professionally, ensuring satisfaction and resolution.
• Socialize with guests, provide excellent service, ensure guest privacy and confidentiality.
• Keep team updated on outlet timings, activities, internal changes, and competitor offerings.
• Promote Accor loyalty programs and hotel activities/events.
• Act as a hotel ambassador, both within and outside the workplace.
• Maintain high cleanliness standards, use telephone etiquette as per hotel standards.
• Foster high morale and positive working relationships within the team.
• Adapt to rotating duties within the Front Office Department.
• Carry out additional tasks as assigned by AFOM and FOM.

• 3-5 years of experience in a similar role or in business center management
• Proven leadership skills with experience in supervising and training staff
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
• Excellent customer service skills with a focus on problem-solving and conflict resolution
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong analytical and reporting skills
• Ability to work flexible hours, including evenings and weekends, as needed
• Knowledge of hospitality industry practices is a plus
• Fluency in English required; proficiency in Arabic or other languages is an advantage