Breakfast & Afternoon Tea Server, The Savoy

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job title: Breakfast & Afternoon Tea Server

Department: F&B

Salary: £33,150

* Colleagues are eligible to choose between two work schedule options: working four days a week in 10-hour shifts or working five days a week in 8.5-hour shifts.

Your purpose will be:

You are an ambassador for exceptional service which is the hallmark of The Savoy’s breakfast & afternoon tea experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.

You will be accountable for:

• Delivering a memorable and professional 5-star service experience
• Advising guests through enthusiastically sharing your knowledge about our F&B offering
• Delivering on all standards, policies and procedures to create memorable luxury guest experiences

Your key responsibilities & contribution will be:

• Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
• Assisting guests regarding menu choices in an informative and enthusiastic way
• Taking reservations with all required details
• Boosting our revenue through upselling and other creative initiatives
• Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
• Following all safety and sanitation and COVID policies when handling food and beverage

What you will need to do in this role:

Essential:

• 1-2 years of serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5-star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
• Quick thinking, resourceful and able to solve problems ’ at the moment
• Ability to remain calm and courteous at all times
• Ability to work well under pressure in a fast-paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Good knowledge of spoken and written English
• Rights to work in the UK

Desirable:

• Basic knowledge of a POS System
• Basic knowledge of Open table
• Industry-related certifications (i.e. WSET)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme