Bowl Valley - Food & Beverage Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

As the Bowl Valley Supervisor, you'll offer visionary leadership, fostering an engaged team committed to delivering quality, efficiency, and exceptional service. Your role encompasses overseeing day-to-day operations effectively and efficiently, with a crucial focus on employee training.

Starting Rate: $21.36 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $22.88.

Job Duties Include:

Reporting to the Bowl Valley Manager, the Supervisor will be responsible for:

• Having full knowledge of menu items and pricing
• Handling all cash and credit card transactions from guests in an efficient and accurate manner
• Ensuring stocking Bowl Valley amenities
• Ensuring the shoe rentals are appropriately handled and accounted for
• Ensuring that lanes booking is handles appropriately/assign as needed/well maintained
• Assist guests/ members in reference to their score sheets, when required
• Ensuring that Bowl Valley Area Machines are in an operational and functional manner at all times, assist or perform in stripping and conditioning bowling lanes and pin decks and other Machine/Lane related duties
• Manage a team of 5-10 staff members including scheduling, operations and daily duties as assigned
• Other duties as assigned

Your Skills & Qualifications:

• High School Diploma required, hospitality degree or entertainment degree/recreational will be considered an asset
• Previous guest service experience including point of sale system experience preferred
• Five pin bowling knowledge will be considered an asset
• Computer experience is preferred
• This job required to be able to stand long hours and lift up to 50lbs in some instances

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit www.banffspringsjobs.com