- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles Istanbul, İstanbul, Turkey
__jobinformationwidget.freetext.ExternalReference__
REF26562T
Bosphorus Lounge Supervisor
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
1. Knowledge
- To have complete knowledge on the food, beverage, service available, preparation methods
- To be aware of Raffles Hotel standards & policies.
- To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
- To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
2. Service
- Possess a pleasant personality and good manners so as to be presentable when conversing with guests and commands respect when dealing with staff
- Work closely with the Lounge Manager to consistently increase the level of service and quality and variety of the food offered in the lounge.
- Ensure all beverages and snacks are served according to the service standard.
- Thank guests upon their departure from the outlet.
- Learn to know individual guest names and remember their preferences to extend a personalized service.
- To provide courteous and professional service at all times.
3. Operations
- Ensuring that all guests are welcomed very warm and all guest entering the Lounge have access.
- Handling Lounge guests’ check-ins, check-outs following service standards.
- Refilling the Lounge’s inventory and all necessary equipment beforehand to ensure a smooth and quick service flow
- Creating “Sparkle” experiences for the guests to make sure guest’s moments are turned into great memories.
- Making sure all the equipment works properly and all wishes and needs of our guests are fulfilled.
- Assigning guest rooms according to the special requests and needs of the guest.
- Confirming first name, last name, number of nights, room type, day and date of departure and obtain a form of payment.
- Providing detailed information about the hotel and the service hours of the Lounge
- Escorting guests to their room and explaining the key features of the rooms.
- Responsible to follow up the buffet arrangement, be ready for the breakfast service, prepare the soft drinks to be served at the breakfast. (When applicable)
- Follow up the necessary ALL Safe checks (sanitizers, mask and wet wipes tray, etc.)
- Complete the service at the required level.
- The Buffet placement, changes and cleanliness will be followed.
- Develop and maintain strong Guest Relations to ensure loyalty.
- Is aware of and abides by all hotel policies, procedures & relevant legislations.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies to achieve the overall objectives of the position.
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
- Takes care of Lounge opening and closing on time.(all equipment, buffet and stewarding area)
- Assists with the guest departure by confirming travel arrangements, liaising with the necessary departments.
- Assists the Lounge Supervisor with the overseeing of the Lounge, Return Guest program, and VIP activities.
- Ensures close coordination with all departments regarding Guest Services and VIP requirements.
- Handles guest complaints in a professional manner, ensures some action is taken and reports to Lounge Supervisor.
- Ensures all guests arrivals and departures in the Lounge are handled professionally at the Lounge.
- Ensures that Lounge guests receive excellent service throughout their stay.
- Ensures that guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures.
- Ensures that all guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests.
- Develops and maintains effective communication channels with all departments within the hotel.
- Ensures that all Standards of Operating Policies and Procedures are adhered to.
- Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.
1. Knowledge
- To have complete knowledge on the food, beverage, service available, preparation methods
- To be aware of Raffles Hotel standards & policies.
- To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
- To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
2. Service
- Possess a pleasant personality and good manners so as to be presentable when conversing with guests and commands respect when dealing with staff
- Work closely with the Lounge Manager to consistently increase the level of service and quality and variety of the food offered in the lounge.
- Ensure all beverages and snacks are served according to the service standard.
- Thank guests upon their departure from the outlet.
- Learn to know individual guest names and remember their preferences to extend a personalized service.
- To provide courteous and professional service at all times.
3. Operations
- Ensuring that all guests are welcomed very warm and all guest entering the Lounge have access.
- Handling Lounge guests’ check-ins, check-outs following service standards.
- Refilling the Lounge’s inventory and all necessary equipment beforehand to ensure a smooth and quick service flow
- Creating “Sparkle” experiences for the guests to make sure guest’s moments are turned into great memories.
- Making sure all the equipment works properly and all wishes and needs of our guests are fulfilled.
- Assigning guest rooms according to the special requests and needs of the guest.
- Confirming first name, last name, number of nights, room type, day and date of departure and obtain a form of payment.
- Providing detailed information about the hotel and the service hours of the Lounge
- Escorting guests to their room and explaining the key features of the rooms.
- Responsible to follow up the buffet arrangement, be ready for the breakfast service, prepare the soft drinks to be served at the breakfast. (When applicable)
- Follow up the necessary ALL Safe checks (sanitizers, mask and wet wipes tray, etc.)
- Complete the service at the required level.
- The Buffet placement, changes and cleanliness will be followed.
- Develop and maintain strong Guest Relations to ensure loyalty.
- Is aware of and abides by all hotel policies, procedures & relevant legislations.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies to achieve the overall objectives of the position.
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
- Takes care of Lounge opening and closing on time.(all equipment, buffet and stewarding area)
- Assists with the guest departure by confirming travel arrangements, liaising with the necessary departments.
- Assists the Lounge Supervisor with the overseeing of the Lounge, Return Guest program, and VIP activities.
- Ensures close coordination with all departments regarding Guest Services and VIP requirements.
- Handles guest complaints in a professional manner, ensures some action is taken and reports to Lounge Supervisor.
- Ensures all guests arrivals and departures in the Lounge are handled professionally at the Lounge.
- Ensures that Lounge guests receive excellent service throughout their stay.
- Ensures that guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures.
- Ensures that all guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests.
- Develops and maintains effective communication channels with all departments within the hotel.
- Ensures that all Standards of Operating Policies and Procedures are adhered to.
- Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Reference
8aded331-e085-400a-baee-f7617cca89cf
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival Provide efficient, friendly and professional service to all guests.Take initiative to ensure t
Reference
7189c64d-b0ea-4d0c-8a70-07d22f6de092
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
Our HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Employee benefit card of
Reference
4bbe7c86-df0e-4e45-8aa7-0541b95e1ade
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Vancouver, Vancouver, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Vancouver
Job Category
Rooms
Description
Fairmont Gold ManagerAt Fairmont Hotel Vancouver, our exclusive lifestyle hotel floor, Fairmont Gold, is a privileged hotel-within-a-hotel experience featuring 51 newly renovated guest rooms and our e
Reference
a9189176-ea1e-4636-b618-01a17c5633cc
Expiry Date
01/01/0001
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Rooms
Description
Guest Service AgentOur HotelLocated in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites. What is in it for you?Emplo
Reference
19bc21f9-af62-4033-9cfd-49a08c8d4031
Expiry Date
01/01/0001
Salary
Location
Claremont Club & Spa - A Fairmont Hotel, Berkeley, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Berkeley
Job Category
Rooms
Description
This position focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. To respond to situations and activities at the Front Des
Reference
7e566394-1157-41b0-abb8-e5304ad142aa
Expiry Date
01/01/0001
Salary
Location
SO/ Auckland, Auckland, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SO/
Job type
Permanent
Locations
Auckland
Job Category
Rooms
Description
THE ROLEClean & service all allocated rooms and public spaces to brand standardsAttention to detail, ensuring our guests arrive into a high-level of room cleanlinessCarry out programmed / regular clea
Reference
198c1d24-a218-4b76-b9d7-af7601385a1e
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests
Reference
954873ab-eaa0-4541-9bab-b092e1b1fa5a
Expiry Date
01/01/0001
Salary
Location
ibis budget São Paulo Paulista, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Planejar, administrar e coordenar as atividades da área, definindo diretrizes, rotinas de trabalho e técnicas de abordagem de clientes/hóspedes, orientando equipe, priorizando/distribuindo tarefas e s
Reference
323c1dce-5155-453c-a9d0-ce7342ed7ddc
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON LOS ANGELES, Los Angeles, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Los Angeles
Job Category
Rooms
Description
The Hoxton, Downtown LA is looking for a FRONT OFFICE MANAGER to work closely with the Director of Front Office to ensure smooth and successful operation of the Front Desk. This will involve managing
Reference
9b99878c-a428-4b6f-976a-87dc16a56c08
Expiry Date
01/01/0001