- Full-Time
- Permanent
- SO/
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
SO/ Uptown Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF39519J
Booking and Reservations Agent (Arabic or Chinese Speaker)
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
POSITION SUMMARY
As the first point of contact of our guests, you embody SO/’s first impression. In this position you will:
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in reservation system.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.
At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.
You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together!
- Preferably experience in the booking/reservation
- Hotel background is a must
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Sofitel New York, New York, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
New York
Job Category
Sales & Marketing
Description
Sofitel New York is looking for a self-motivated hospitality professional to join our dynamic, award-winning sales team as a Sales Coordinator. The Sales Coordinator will support the Business Travel a
Reference
8bf51bce-b936-413c-874b-fe54a67c9c0f
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Sales & Marketing
Description
As the Business Development Sales Manager you will work in collaboration with the Sales & Marketing team, to drive sales and revenue for accommodation, meetings, events, along with food & beverage. Yo
Reference
1e4dd537-bb38-48a4-85c5-7cc75e7a7fa6
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON SOUTHWARK, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Proactively identify group, meeting and event leads from your assigned Corporate Accounts – using your little black book!Hook us up with new group, meeting and event opportunities within your assigned
Reference
2d594b2b-4007-424f-a15c-a277e29c5e7a
Expiry Date
01/01/0001
Salary
Location
Courbevoie, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Courbevoie
Job Category
Sales & Marketing
Description
L’équipe de Coordination Loisir est en charge de la logistique des réservations des Groupes Loisirs pour les 5 hôtels Pullman Paris.Le stagiaire coordinateur a pour missions, le suivi des dossiers et
Reference
92b98686-3dfe-4f5f-b6e4-ec4f69122636
Expiry Date
01/01/0001
Salary
Location
Sofitel London St James Hotel, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Position Summary: The Event Planning Executive is responsible for the 360-degree planning and flawless execution of events, ensuring a smooth client journey from the moment the sales team confirms th
Reference
c3b7ab61-2995-44d7-9a37-f6977e8dbbc3
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
effc3ffc-bdef-4fa3-89a2-86c03fc955ec
Expiry Date
01/01/0001
Salary
Location
Barcelona, Spain
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Barcelona
Job Category
Sales & Marketing
Description
Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Eve
Reference
7b9db57e-03fb-43bb-9b19-4d63595ec56f
Expiry Date
01/01/0001
Salary
Location
Hôtel Mercure Paris Gare de Lyon TGV, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
MERCURE
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Tes missions si tu l'acceptes 💼: Commercial :Préparation des fiches de fonctionAccueil et gestion des clients séminaires & groupesFacturation sur notre logiciel Bizzon Suivi et envoi des factures cl
Reference
208d050d-d660-44c3-babf-42d417066127
Expiry Date
01/01/0001
Salary
Location
Mercure Florianópolis, Florianópolis, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Sales & Marketing
Description
Auxiliar no procedimento de venda de apartamentos e demais serviços do hotel, fazer o fechamento das reservas, em consonância com os procedimentos estabelecidos e políticas da marca, visando a máxima
Reference
6be7977a-74b7-4584-9eea-5dff44f05bb0
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Waad Al Shamal, Turaif, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Turaif
Job Category
Sales & Marketing
Description
Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operationHotel function space, entertainment options, menus and floral decoration o
Reference
d96ff73f-d6d3-4718-a370-260b96dfbe93
Expiry Date
01/01/0001