Boathouse Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

We invite you to bring your warm, engaging customer service to help foster the health and wellbeing of our guests  as a key member of our Resort Activities department. The thoughtful attention you provide to our guests will make them feel welcome and valued.

Rate of Pay: $21.81/hour

Job Duties Include:

• Act as a mentor who can train and lead the Boathouse team with effective communication
• Be responsible for taking lead on canoe rescue operations
• Help build an environment that supports staff and fosters employee development 
• Provide training resources for employees in POS, product knowledge, guest service, and sales
• Develop staff through coaching and performance appraisals
• Facilitate relations with various hotel departments to achieve common goals
• Assist in building a sales and service culture to maximize profitability and guest experience
• Perform all administrative functions including proper record keeping of all rental forms, SOPs, point-of-sale system management, and operational health and safety
• Maintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guests
• Day to day reporting and communication accuracy in all aspects of department operations
• Maintain point-of-sale systems and ensure accurate reporting
• Direct customer interaction – exemplary in all aspects of customer service
• Handle customer comments/concerns/questions
• Achieve performance targets including speed, accuracy, guest satisfaction and profitability
• Maintain merchandising and cleanliness standards
• Implement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest service
• Refine and execute procedures related to store & boathouse presentation
• Carry out any other tasks as assigned

• Minimum 2 years of post-secondary study
• 1 year rental experience
• Minimum 16 hour First Aid course required
• Boaters licence required
• Retail experience considered an asset
• Previous leadership role experience
• Extensive customer service experience, ability to work effectively with a diverse range of people
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to meet the physical requirements of the role, including:
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Capable of lifting and moving canoes (90 pounds+)
  • Capable of pushing pool towel bins (90 pounds+)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:  Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.