Bellhop (Overnight Shift)

At The Rimrock it is our vision is to be the most desired hospitality experience in the Canadian Rockies for guests and employees alike.

We welcome colleagues like an extension of our guests — individuals who travel from around the world to explore the Canadian Rockies. As an employee, you will live and work with a very diverse team in one of the most beautiful settings in the world, creating unforgettable memories on and off duty. Learn more at: https://www.rimrockcareers.com/career-opportunities

As the first and last impression for our guests, Night Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service.  The Night Bellhops will be working closely with the Night Auditors, Night Security, Night Cleaners and Night Engineers. The Night Bellhop is responsible for assisting with luggage, valet services, shuttle driving and room deliveries.

Duties and Responsibilities

• Genuinely and positively interact with guests at every opportunity.
• Greet guests upon arrival and open doors and assist with luggage
• Provide directions for parking and control in-coming and out-going traffic.
• Valet park cars and retrieve cars as per request, with diligence and care.
• Ensure driveway, entrance, and back office are clean and clear of garbage, dirt, snow and ice.
• Ensure Valet tags for any departures are arranged accordingly.
• Ensure the list of the luggage pulls are arranged accordingly.
• Complete all Night Bellhop tasks to set up for next day teams.
• Provide assistance to overnight Security during any emergencies.
• Provide information regarding the Hotel, its layout, and services.
• Provide information on Banff, Banff National Park, and local activities and dining options.

• Able to meet the physical demands of the position
• Must have a valid driver's license equivalent to Alberta Class 5 and clean driver's abstract
• Must be available to work overnight. (23:00 – 07:00)
• Must be comfortable driving large trucks, luxury vehicles, and vehicles with standard transmission
• Previous guest services or bell desk experience preferred 
• Customer-service oriented with excellent communication skills
• Capable of managing multiple tasks at once while maintaining high quality work
• Computer literate with working knowledge of Microsoft Word, Excel, and Outlook

• Complimentary meal in our staff cafeteria each shift
• Access to Employee Travel Program
• Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.