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  1. Full-Time
  2. Permanent
  3. 21C MUSEUM HOTELS
  4. Security

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21c Museum Hotel Lexington, Lexington, United States

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REF42886V

Bell/Valet Attendant

Region

Luxury & Lifestyle



Company Description

If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you.


Job Description

Reports to: Guest Services Manager/Rooms Manager

General Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

  • Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
  • Assists other employees and departments to contribute to the best overall performance of the department and hotel.
  • Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
  • Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
  • Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
  • Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Qualifications:

  • Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
  • Able to work flexible hours (nights, weekends).
  • Responsible, dependable, punctual.
  • Tactful, courteous, discreet.
  • Strong communication skills; must be able to speak and understand English.
  • Clean and professional appearance.
  • Demonstrates enthusiasm for all things 21c.
  • Must have and maintain a valid driver's license.
  • Must pass a background check.
  • Must be 18 years of age or older.
  • Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.

Education/Formal Training:

  • High School diploma or equivalent

Experience:

  • Must have at least two years driving experience with a clean driving record.

Physical Requirements:

  • Must be able to operate two- and four-wheeled luggage carts, standard office equipment.
  • Must be able to lift luggage, up to 70 lbs.
  • Capable of prolonged standing, walking and climbing stairs;
  • Intermittent exposure to outside elements, but primarily an indoor position.

Additional Information

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfmAll your information will be kept confidential according to EEO guidelines.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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