Company Description
Who We Are
A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.
Why work for Fairmont?
A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Job Description
To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.
- To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
- Greet all guests with a smile and an appropriate hospitality greeting.
- To be on your post in the lobby at all times ready to greet and offer assistance to all guests.
- To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel. (train station, parking garage, airport express bus, valet, front door)
- To know the check in and check out Procedures.
- To know the hotels outlet hours.
- Once in guest’s room provide information on hotel facilities, meeting functions, dining facilities, local transportation alternatives, and local visitor and tourist attractions.
- Strict adherence to all Fairmont and LQA service standards in Bell-person check-in & out policy.
- Provide luggage storage for guests in one of our three storage areas.
- Main checkroom: Located on the East Side of the building beside the east bank of guest elevators.
- Lockup: For valuables like Laptops and electrical equipment.
- Bell Captains Closet
- To do room changes and other miscellaneous services and deliveries as requested by the captain on duty in a timely and efficient manner.
- Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, shoes, keys, and/or other items requested.
- Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services.
- Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual.
- Awareness and acknowledgment of all our Accor Live Limitless Members
Qualifications
- Available to work weekends, evenings and shift work
- Excellent verbal communication skills
- Excellent interpersonal skills
- Loves dealing with the public
- Thrives under pressure
- Team oriented
- Customer service focused
- Professional manner and outgoing personality
- Good Command of the English language
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
Additional Information
What’s in it for you?
- Starting Rate of Pay: $17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement. This role is tipped.
- Free Meals: Healthy meals on us every shift.
- Travel Discounts: Sweet deals at Accor hotels worldwide.
- Dry Cleaning: Free dry-cleaning for your work gear.
- Skill Up: Custom learning programs to boost your talents.
- Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
- Level Up: Unlock new career heights with exciting growth paths.
This posting is for an existing vacancy.
AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com
Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.
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