Company Description
Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description
Position: Bartender/Barman
Department: Food & Beverage
Reports to: Bar Supervisor, Assistant Bar Manager and Bar Operations Manager
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PURPOSE OF POSITION
To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.
KEY ROLES & RESPONSIBILITIES
- Read daily events to be aware of any VIP arrivals.
- Must have a complete working knowledge of bar items, ingredients and preparation
- Ensure all details of service are performed properly for every guest
- To understand and adhere to Beverage Department Standard Operating Procedures
- Change ashtrays, serve cigarettes and wipe down bar area
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
- When possible greet regular guests by name and note and serve preferences accordingly
- Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
- Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
- Make all cocktails in accordance with Hotel’s standard beverage manual
- Receive and check liquor against previous shift’s requisitions
- Attempt to limit problems and liability related to customers' excessive drinking
- Serve snacks or food items to customers seated at the bar
- Organize requisition, pick up and verification for F&B items used in the bar areas
- Ensure that the bar is fully stocked and all side opening and closing duties are completed
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displays
- Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
- Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
- Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
- Maintain complete knowledge of all F&B services, outlets, hotel services/features
- Able to handle cash following established and proper Accounting procedures
- Observe Recycling Procedures of the Hotel in Relation to cans and bottles
PERSONAL ATTRIBUTES
- Reading, writing and oral proficiency in the English language
- Team player with a creative and outgoing personality
- Must be well-presented and professionally groomed at all times
- Good communication and customer contact skills; good problem resolution skills
- Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.
QUALIFICATIONS
- Secondary school education
EXPERIENCE
- Minimum 2 years food and beverage experience with detailed bar knowledge
- Previous public contact and/or cashiering experience
