Bartender

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

• Ensure that all responsible service of alcohol procedures are practiced at all times 

• Interact with all guests – take orders, making beverages etc. 

• Greets guests and escorts them to tables 

• Ensure service standards are met 

• Ensures that approved service sequences and standards are maintained at all times 

• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet 

• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float 

• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet 

• Promptly reports any maintenance work required to the Manager and or maintenance department 

• Maintains all outlet stock levels 

• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming 

• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike 

• Handles all guest complaints immediately, courteously and satisfactorily 

• Other duties as may be prescribed from time to time due to operational needs 

• Assist in the ordering of stock – including wine, beer and spirits 

• Assist in the development of cocktail lists, and wine lists 

• Work with management to implement and run activations within the Food & Beverage space 

• Current RSA is mandatory 

• Experience working in a food and beverage role, ideally in a busy and fast paced environment 

Competencies

• Possess an energetic and vibrant personality that engages guests to have a memorable experience at our venue 

• Be a team player and pride yourself on your ability to deliver outstanding customer service 

• Have strong attention to detail and a keen willingness to learn 

• An ability to understand and navigate complex stakeholder environments 

• Strong focus and passion for hotel operations 

• Sound understanding of emerging trends in the industry  

• Demonstrated ability to coach, mentor, develop and inspire teams 

• Confident and articulate communication, negotiation, relationship and networking skills 

• Time management skills with the ability to multitask  

• Strong personal integrity 

• Entrepreneurial spirit with drive, ambition and high level of energy 

• Good interpersonal skills with ability to communicate with all levels of team members 

• Flexible and able to embrace and respond effectively to change 

• Role model in Accor values and Heartist culture.