Barista

The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.

Gem Forest MGallery Nairobi features 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.

With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.

Although baristas are mainly responsible for making and serving hot and cold beverages to customers, they may have other duties. These may include:

• Greeting customers in a friendly manner and taking orders, inform them about specialty drinks.
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks, etc.
• Answering customers’ questions about menu choices.
• Taking preference for non-dairy milk, coffee blends, and other customizations.
• Serving food items like muffins, pastries, and bagels.
• Promoting and recommending menu options to customers.
• Familiarize with the POS system, making bills, and taking signatures from customers.
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups.
• Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, sanitizing, troubleshooting, scheduling repairs, and reporting any malfunctions timely.
• Keeping the work environment and restaurant seating area clean, sanitary, and organized.
• Responding to and resolving customer concerns or complaints.
• Evaluating and modifying processes to improve efficiency and quality of service.
• Attracting new customers and refining the menu.
• Educating the customer and colleagues about brewing methods, brewing equipment, and blends of coffee and tea.
• Updating signage and displays to attract customers.

• Excellent listening and communication skills to effectively interact with employees and customers.
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing, and flavor differences, can be helpful.
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts. Strong organizational skills are key to keeping the chaos under control.
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other baristas.
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace.
• Should be able to create beautiful latte art for perfection.

Should be eligible to live and work in Kenya.