- Part-Time
- Permanent
- FAIRMONT
- Food & Beverage
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Toronto, Canada
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REF28042T
Bar Server, REIGN Restaurant (Part-Time)
Region
Americas
This vacancy has now expired. Please see similar roles below...
For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York. Ensuring that all guests' expectations have been at least met, if not exceeded. Overall dining experience is essential, therefore, you, the server, must have a thorough understanding of the operation, the menus, including the wine menu, a la carte menus and all other promotional menus in order to suggestively upsell benefiting the hotel, it’s shareholders and yourself.
- To report to duty punctually, in order to maintain the integrity of co-workers and guests
- To consistently offer personal, friendly and efficient service
- To clear all dishes, to deliver meals and to present cheques in a professional and discreet manner
- To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel
- To take corrective action when dealing with dissatisfied guests, as the main goal is to have the guest leave happy
- To be knowledgeable of all menu items, their garnishes, contents and preparation methods. To be prepared to answer any guest questions about menu items in a direct and concise way
- To maintain teamwork and good work ethics with all guests (internal and external) by assisting co-workers with any duties, without compromising the guests’ dining experience
- To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
- To have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbook
- To understand the concept, hours of operation, procedures for order taking, writing reservations, table setting and guest service standards of the restaurant
- To be aware of safety and sanitation when handling food and beverage
- To understand each work section and all side duties that may be assigned to you
- Attend pre-shift, weekly and monthly meetings to ensure open lines of communication between all employees
- To fully understand and follow the hotel’s recycling program and procedures
- Immediately report any accidents that happen (regarding a guest, a co-worker or yourself) to your manager
- To express your concerns, suggestions or comments on how to improve the guests’ experience or ways to improve the operation as a whole
- To understand how to operate all the equipment used in the outlet
- To understand all other outlets, services and offices in the hotel (location, hours of operation and offerings)
- Previous work experience in a restaurant/food and beverage setting
- Excellent interpersonal skills and a team player attitude
- Smart Serve training program certification
- Must be age of majority to serve alcoholic beverages
- OTEC certificate an asset
Visa Requirements: Must provide proof of eligibility to work in Canada.
Job Perks & Benefits:
- Complimentary meal in our staff cafeteria each shift
- Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
- Complimentary dry-cleaning services for your work attire
- Learning programs tailored to hone your skills and talents
- Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
- Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
- Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)
Meet James, the food and beverage manager in London
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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