Banquets Supervisor

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya Safari Club, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya Safari Club also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

The main responsibility of the Supervisor is to be involved in day-to-day operations, ensuring that all standard procedures, rules and regulations, the quality of service and the sequence of service are highly implemented and emphasized by the colleagues. He/She facilitates all guest needs and expectations in by providing exceptional service. 

Key Responsibilities

• Maintaining banquets' cleanliness as well as ensuring all maintenance needs are looked after.
• Schedules Guest Reservations and arranges for private functions or special parties.
• Conduct shift briefing
• Ensure that Banquets maintains high-quality service standards
• Performs daily checks on staffing level, quality control, and maintenance.
• Ensure that the unique services of Banquets are well maintained e.g., by doing table checks
• Updating the Communication Board
• Follows Occupational Health & Safety regulations
• Reports suspicious people, parcels, and behaviors to Security
• Control stocks for daily use in the restaurant to ensure the service requirements of the Cascades/Bridges are met
• Control breakage, waste and spoilage.
• Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner.
• Promote good relationship to the guests and Colleagues.

• Degree in Hospitality Management, Food & Beverage Service, or a related field or a related field.

• Minimum of 2-3 years’ experience in a similar role within a luxury hotel or high-end hospitality environment with at least 1 year in a supervisory or team-leading role

• He/She should have strong knowledge of banquet service standards, sequence of service, event setups, and function coordination

• Good leadership and people-management skills are essential, with the ability to train, motivate, and discipline colleagues in a fair and professional manner.

• Excellent communication, planning and organizational skills.

• Demonstrate service attributes in accordance with industry expectations and hotel standards.

• Strong attention to detail and quality

• Cost awareness and budget management

• Team leadership and training capability

• Guest-focused and service-oriented mindset. 

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.