Banquets Manager

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We are seeking a highly organized and customer-focused Banquets Manager to join our team in Windhoek, Namibia. As a key member of our Food and Beverage department, you will oversee all aspects of banquet operations, ensuring exceptional service and memorable experiences for our guests.

• Manage and coordinate all banquet events, from initial planning to successful execution
• Develop and maintain strong relationships with clients, understanding their needs and exceeding their expectations
• Oversee the banquet staff, including hiring, training, and performance management
• Collaborate with the culinary team to create innovative and appealing menu offerings
• Ensure compliance with food safety regulations and maintain high standards of cleanliness
• Manage inventory, equipment, and supplies for banquet operations
• Prepare and monitor banquet budgets, controlling costs while maximizing revenue
• Coordinate with other departments to ensure seamless event execution
• Handle guest inquiries and resolve any issues promptly and professionally
• Implement and maintain standard operating procedures for banquet operations
• Stay updated on industry trends and incorporate new ideas to enhance our banquet offerings
• Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
• Working with the Conference Service & Catering department in order to ensure that revenues and guest satisfaction levels are maximized. 
• Promote a healthy & safe working environment.
• Monitoring and continued development of Food & Beverage controls.
• Working alongside multi national guests with diverse expectations.
• Participate in the Duty Manager program.
• Other duties as assigned.

• Bachelor's degree in Hospitality Management, Event Management, or a related field
• Minimum of 3years of experience in banquet management, preferably in a luxury hotel or resort setting is preferred
• Proven track record of successfully planning and executing large-scale events
• Strong knowledge of F&B management practices, including food safety and service standards
• Excellent leadership, interpersonal, and communication skills
• Proficiency in banquet management software, Opera systems, and MS Office suite
• Demonstrated ability to manage budgets and control costs effectively
• Experience in team management, training, and development
• Strong problem-solving skills and ability to make quick decisions in a fast-paced environment
• Passion for hospitality and commitment to delivering exceptional guest experiences
• Flexibility to work varying shifts, including weekends, holidays, and evenings
• Knowledge of local and international cuisine trends is a plus
• Must be a highly organized person with strong planning skills.
• Goal and results oriented.
• Analytical skills, strength as a developer and a leader of others are essential.

At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.