Banquet Supervisor - Full Time

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:

Why work at Fairmont Waterfront?

• Deeply committed to sustainability and community
• More than 50% of leadership team including c-suite, are women
• Firm believers in diversity - we have colleagues from 60 countries
• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
• Industry leading Leadership program and learning program through our Academies
• Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
• One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
• Full rate of pay of $24.83/hour, following 90 days of service

Banquet Supervisor

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Waterfront a truly memorable affair. Your attention to detail and excellent communication skills as Banquet Supervisor will empower your team to deliver exceptional service to guests of our group functions.

What you will be doing:             

• Maintains, enforces, and enhances the Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery and acts as a role model for exceptional performance
• Maintains a high level of professionalism in all aspects of job performance, assuming at all times a positive, helpful and supportive attitude towards every guest and colleague
• Supervises floor activity, and leads by example
• Maintains strong communication lines to the Banquet Managers and other Departments within the Hotel
• Fully adopts and promotes all Company Health & Safety and Sustainability policies and procedures to ensure a safe and responsible work environment
• Ensures targets are met and exceeded towards JD Power Meeting Planner Satisfaction, departmental productivity goals and Colleague Engagement opportunities
• Conducts on and off floor Performance Management including conducting colleague performance reviews
• Oversees and assists with Banquet Food & Beverage functions giving direction and training to service staff
• Creates a liaison between the Kitchen leaders/colleagues, Banquet colleagues and Convenors of a given function
• Monitors the Banquet Porters and Servers to ensure that all work is completed as required and specified on the function contracts
• Assists the Banquet Managers as required in office work (i.e. billing, liquor consumption, scheduling, staff assignment, conducting performance reviews etc.) and other duties to be delegated and outlined by the Banquet Managers
• Ensures that all Banquet equipment is maintained in perfect working condition
• Performs Server/Porter/Bartending/Cashiering duties as required
• Will be required to open or close the Banquet floor as business levels dictate

Your skills and experience include:

• Post Secondary Degree in Hospitality or Food and Beverage Management an asset
• Minimum two years Banquet Leadership or Serving experience in a Luxury Banquet/Conference operation comparable to Fairmont Waterfront
• Must have strong, proven leadership qualities and excellent communication skills
• Ability to delegate tasks to team members and facilitate the completion. Encourages colleagues with positive motivation
• Completion of Level 1 or 2 First Aid course is an asset
• Must be a highly organized individual with the ability to handle a multitude of tasks, while maintaining composure, in an intense ever-changing environment
• Must be effective at handling concerns in the work place including anticipating, preventing, identifying and problem solving when necessary
• Working knowledge of Microsoft Office, Sales & Catering Opera
• Must be flexible in terms of working hours and availability to work a variety of shifts, including but not limited to mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS