Banquet Manager

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Banquet Manager

Do you have a passion for event operations that turn moments into memories?  Then, we have the job for you! As a Banquet Manager, you will strategically lead the banquets team to take our guest experience to the next level.  

Our Culture & Benefits: 

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• A competitive salary starting at $63,000 with annual compensation reviews based on market, performance, and capabilities 
• Complimentary meal through our Colleague Dining Program 
• Complimentary dry-cleaning of business attire  
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 
• Free learning programs through our Academies and discounted eCornell courses 
• Ability to make a difference through our Corporate Social Responsibility activities
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 

• A monthly travel reimbursement for TransLink monthly passes 

What you will be doing:

• Leading and supervising the Banquet team to ensure service standards are followed
• Supporting the Director, Banquets in administrative duties, including but not limited to: scheduling, payroll, ordering, inventory, etc.
• Consistently offering professional, friendly and proactive guest service by addressing guest concerns quickly, responding with empathy, and ensuring proper communication and follow-up of guest concerns
• Coaching, mentoring, and developing the Banquet team by consistently providing timely and meaningful feedback and recognition, conducting annual performance reviews, and initiating incentive programs
• Developing and maintaining banquet policies, procedures and standards within the department to continuously improve quality, guest and colleague experience, and costs
• Maintaining consistent floor presence by supervising and inspecting all aspects of executing events, including set-up, food service, clearing, and clean-up, ensuring brand standards are maintained
• Creating unforgettable experiences for our guests by effectively communicating all banquet related materials to the kitchen & other support departments as required
• Collaborate with the Conference Services & Catering teams to maintain luxury service, exceptional guest service, and a five-star guest experience
• Ensuring proper staffing and scheduling of Banquet team in accordance with labour, productivity and CBA guidelines
• Contributing to a positive working environment by ensuring all colleague concerns are addressed in a timely, empathetic, and meaningful manner
• Proactively managing employee relations by conducting one-on-ones, daily shift briefings, and providing on-going support & guidance
• Actively participating and ensuring representation in the Housekeeping department in our Recognition Committee, Health & Safety Committee, and Planet 21 (Sustainability Committee)
• Championing Health & Safety policies and procedures by actively promoting a safe working environment, improving fire safety and emergency procedures, recording accidents and conducting investigations, and participating in return to work programs
• Following all safety and sanitation policies when handling food and beverage
• Completing all other duties and responsibilities as assigned

Your experience and skills include:

• Service focused personality is essential and previous Banquet leadership experience required
• Strong interpersonal and problem solving skills
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Previous experience with a Union environment an asset
• Serving It Right certification required
• Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift 
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing and pulling
• Frequent ascending or descending ladders, stairs and ramps
• Proven ability to carry three entrée plates or more at one time

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS