Banquet Administrative Assistant

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

• Have complete knowledge of the hotel’s events, services and facilities
• Ensure prompt and courteous service is extended both internal and external guests.
• Maintain an orderly working environment.
• Support the Banquet Management Team with administrative duties.
• Ensure that payroll records are accurate and up-to-date on a daily basis.
• Maintain employee records ie: vacations, sick leave, leave of absence, calling logs etc.
• Keep track of function gratuities, and communicate with payroll and accounting departments.
• Assist with office equipment operation and maintenance ie: printer, copier, computer.
• Maintain good working relationships internally and across departments.
• Attend departmental meetings, record, distribute and file “minutes”.
• Coordinate and update last minute changes.
• Distribute paychecks, gratuity reports, and other pertinent information.
• Create a daily assignment of shifts for servers for the up-coming day.
• Ensure that all function information is kept up to date with respect to all changes and or revision.
• Process Credit Card machine posting.
• Complete Banquet Cashier Administration duties.
• Process bills for banquet services.
• Other duties as assigned.

• Computer proficient, able to use Microsoft Office, Property Manager/Opera
• Able to multitask with effective proficiency 
• Fluent in English (written and verbal)
• Previous hotel experience an asset
• Must have excellent problem solving skills
• Previous union experience

Visa Requirements: Must provide proof of eligibility to work in Canada.

Job Perks & Benefits:

• Complimentary meal in our staff cafeteria each shift
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives, including our Sustainability Committee and Diversity, Equity & Inclusion (DEI) Committee
• Career advancement opportunities, with pathways to national and international promotions, the opportunities are limitless
• Access to our comprehensive benefits package, including extended health, dental, vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)