- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mercure Guarulhos Aeroporto, Guarulhos, Brazil
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REF70302H
Auxiliar de Reservas
Region
Americas
- Realizar as vendas dos apartamentos, prestando informações gerais aos clientes sobre as instalações e serviços do hotel, bem como negociando tarifas, com base em parâmetros preestabelecidos.
- Realizar o fechamento da venda e enviar confirmação para o cliente.
- Atender o cliente, por telefone, seguindo padrões estabelecidos pela marca, prestando informações e esclarecimentos gerais sobre o hotel e suas tarifas.
- Cumprir os procedimentos da área de Reservas, respeitando os processos de “Auto-controle”.
- Acompanhar/verificar, constantemente, a disponibilidade do hotel, analisando alterações, em conjunto com o Encarregado de Reservas.
- Alimentar o sistema com as informações de reserva do cliente, oriundas dos diversos canais de venda.
- Organizar e atualizar o arquivo de documentos de reservas.
Executar outras atribuições correlatas de acordo com a necessidade da área.
FORMAÇÃO
Mínima: Ensino médio completo
Desejável
Cursando: Superior em Turismo, Hotelaria ou compatível
Microinformática como usuário
Inglês: intermediário
Desejável: Inglês (fluente)
Outros idiomas
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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