Automation Delivery Lead

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

As the Delivery Lead, you will make the automation portfolio executable. Reporting to the Director of Smart Automation, you will convert shaped demand into credible estimates and capacity commitments, control delivery through clear governance, and manage cross-project dependencies, escalation and recovery so committed milestones land predictably and within budget.

Key responsibilities

• Estimation Coordination: Coordinate rough estimates with Engineering and vendors to support funding and prioritisation decisions.
• Business Acceptance: Define acceptance criteria and business sign-off gates for every delivery.
• Capacity & Resource Planning: Build and maintain the delivery capacity and resource plan across projects.
• Delivery Governance & Standards: Own delivery methodology, stage gates, reporting cadence and quality standards.
• Cross-Project Dependencies: Identify, sequence and resolve dependencies across the portfolio.
• Escalation & Recovery: Act as escalation point for at-risk deliveries and lead recovery plans.
• Budget & Vendor Control: Track delivery spend, forecast variance, and manage vendor and procurement engagement.
• Portfolio Planning & Scheduling: Own the integrated delivery roadmap and release calendar across concurrent projects.
• Risk & Issue Management: Maintain the portfolio risk register and drive mitigation before milestones are impacted.
• Performance Reporting: Report delivery KPIs, forecast accuracy and utilisation to the Director of Smart Automation.
• Team Development & Ways of Working: Coach Project Managers and Delivery BAs and continuously improve delivery practices.

Key Success Factors:

• Forecast accuracy and milestone predictability across a portfolio of concurrent deliveries.
• Optimizing capacity utilization while keeping risk aging and budget variance under control.
• Holding the line on commitments and prerequisites without eroding stakeholder satisfaction.
• Accountable for: end-to-end delivery of the automation portfolio against committed milestones

• Bachelor’s Degree or higher in Computer Science, IT, Engineering or related
• Delivery and portfolio governance frameworks
• Estimation, capacity planning and financial control
• Experience leading multi-project automation or IT delivery
• Vendor and contract management exposure
• Leadership and strategy
• Adaptability and resilience
• Analytical and organizational
• Communication and stakeholder management
• Multi-cultural environment
• English: fluent

Technical expertise:

• PMP, PRINCE2 or SAFe certification
• Agile and waterfall delivery methods

• This position is based in Bangkok

• The role involves global collaboration, requiring flexibility to accommodate time zone differences.