- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Sorocaba, Sorocaba, Brazil
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REF90375S
Auditor Bilíngue - Novotel & Ibis Budget Sorocaba
Region
Americas
Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os
procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento
e da marca.
- Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.).
- Realizar o fechamento do dia (auditoria noturna) no sistema, conferindo lançamentos, caixas, faturamentos e movimentações.
- Elaborar e organizar os relatórios de final de dia, assegurando a precisão das informações financeiras e operacionais.
- Garantir que o hotel esteja seguro durante a noite, realizando rondas, verificando acessos, portas, áreas comuns e seguindo os protocolos de segurança.
- Atender hóspedes durante o turno noturno, prestando suporte, esclarecendo dúvidas e solucionando ocorrências.
- Preparar e dispor o café madrugador para os hóspedes, conforme padrão do hotel, garantindo organização, higiene e pontualidade.
- Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos.
- Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.
- Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”.
- Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes. Alimentar o sistema com as informações de reserva dos clientes.
- Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos.
- Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos.
- Manter a recepção e áreas comuns organizadas durante o turno.
Criatividade
Solução de Problemas
Contribuição para resultados
Proatividade
Vaga para Turno Noturno— horário principal das 22h00 às 6h20.
Em caso de folgas, férias ou atestados, o horário pode variar entre 23h00 às 7h20.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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