Assistant to General Manager

We are far more than a worldwide leader. We are more than 230,000 hospitality experts placing people at the heart of what we do. Our passion? Creating heartfelt experiences for our guests and colleagues. Our promise? To place you at the center of your journey to personal and professional growth.

Swissôtel Hotels & Resorts, part of the Accor family, is a distinctive collection of contemporary hotels infused with genuine Swiss hospitality. At Swissôtel Wellness Resort Alatau Almaty, we blend modern luxury with breathtaking natural surroundings, delivering memorable stays and authentic experiences. Join us and discover a place where you can truly belong, grow and make a difference every day.

Job Overview

We are seeking a highly organized and proactive Assistant to the General Manager to join our team at Swissotel Wellness Resort Alatau Almaty. The Assistant will provide comprehensive administrative and organizational support to the General Manager and the hotel’s Executive Committee, ensuring smooth daily operations and effective communication across all departments.

Key Responsibilities

• Provide full administrative support to the General Manager and Department Heads.

• Organize and coordinate meetings, conferences, and appointments.

• Manage correspondence, including emails, phone calls, and official letters.

• Prepare reports, presentations, and meeting minutes in a timely manner.

• Maintain documentation, records, and archives related to hotel operations.

• Coordinate communication between the General Manager, department directors, external partners, and guests.

• Support in handling confidential information with discretion and professionalism.

• Assist in preparing documents and materials for negotiations with authorities, service providers, and external organizations.

• Organize business travel arrangements and logistics for the General Manager when required.

• Ensure compliance with company policies, brand standards, and workplace safety procedures.

• Support various projects and initiatives assigned by the General Manager.

Qualifications

Education & Experience:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.

• Minimum of 1 year of experience in a similar administrative/assistant position, preferably in the hospitality industry.

Required Knowledge, Skills & Abilities:

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office Suite and office equipment.

• Knowledge of administrative processes, documentation, and business correspondence.

• High level of professionalism, confidentiality, and attention to detail.

• Ability to multitask, prioritize, and adapt in a fast-paced environment.

• Proficiency in English and Kazakh (spoken and written).

• Knowledge of business etiquette and meeting protocols.

• Full-time position based on-site at Swissotel Wellness Resort Alatau Almaty.

• Competitive salary and benefits package.

• Professional development opportunities within Accor and Swissotel global network.

• Dynamic, international, and supportive work environment.