Assistant Security Manager

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Scope and Objectives 

• Maintains an awareness of the Security annual budget and profit & loss statements
• Assists the Director of Security to take necessary action to remain within the defined budget.
• Ensures all Security colleagues are aware of the importance of minimizing waste and unnecessary expenditures.

Primary Responsibilities

• Ensures that all activities adhere to and support the Fairmont & Raffles Management System.
• Assists the Security Director, in directing, supervising and participating in the activities of all security personnel engaged in the implementation of the Fairmont & Raffles fire, life safety and security procedures
• Assists in developing safety and security measures to safeguard:           a. VIPs and other guests, b. Fairmont & Raffles, property and employees.   
• To be familiar with all procedures related to fire prevention and evacuation and to ensure prompt decision making with regards to the safety and security of guests and employees.
• Under the guidance of the Security Director, co-ordinates with outside police agencies in the investigation and handling of crimes, accidents, etc., involving The Fairmont & Raffles, employees or guests.
• To ensure continual “on the job training” is carried out with all Supervisors Team Leader and Security Officers.
• To conduct regular training sessions for Supervisors, Team Leaders, Security Officers and outsource security in the hotel and to ensure that the relevant document is complete.
• Ensures that all allegations of crime and other incidents are investigated, recorded and reported to the Director of Security 
• Co-operates and assists with other departments in all related matters
• Performs regular tours reporting irregularities to the relevant departments
• Checks the performance of security personnel and reads logbooks, to determine if any follow up is required, corrects mistakes or inadequacies of security and grooming.
• Is also responsible for conducting the performance appraisals yearly and monthly for Supervisors, Team Leaders and summary reports of their performances has to forward to the director Security for the necessary action.
• Thoughtfully exercises initiative in decision-making and alerts or informs related executives as situations require.

• Attending Safety Committee meeting in security director absence.
• Communicating all crisis as soon as possible, incidents, accidents and issues related to safety and security in direct or indirect way to director of security.
• Reporting all internal department issues to director of security.
• Ensure all safety and security procedure & policy are updated and implemented on the floor.
• Controlling and monitoring life guards and third part Security Company.
• Conducting safety & security risk assessment.
• Ensure all emergency equipment is in place.

Management and Leadership of The Security Team

• Provides training, learning and career development opportunities for colleagues.
• Regular appraisal on the overall performance of all ranks to evaluate their strengths or weaknesses for appropriate action depending on the merit or demerit of their actions.
• Conducts periodic ‘person to person’ interviews for all ranks on a strictly confidential basis for feedback, counselling and encouragement. Promote co-operation and team spirit through participation in sports and voluntary duties.
• Records and accords recognition/appreciation for outstanding performances with appropriate recommendation or mention in dispatches. Attend to complaints and security challenges with the view of clarifying or solving them. Discipline to achieve efficiency and preserve the integrity of the Department.
• Code of Ethics.
• Job Knowledge.

Oversees Daily Security Operations

• Provides daily security coverage – deployment of security personnel for three (3) rotating shifts as specified in the duty posts.
• Special Security Coverage - temporary deployment of manpower to cater for;
• In-house and visiting Heads of State and Dignitaries; special functions organized or hosted by the Hotel.

Conducts Investigations as Required

• Investigating and reporting promptly into:
• Criminal acts/losses/accidents to lives and properties; staff misdemeanors, complaints.

Ensures Sufficient Manning to Cover 24/7 Security Operations

• Coalition and dissemination of security related information as supporting services for crime prevention and detection.
• Provides a daily round the clock ‘overlapping’ supervision by all security personnel.

Proactively Stays Updated on Security & Industry Trends and Happenings

• Prevailing ‘crime trends’ affecting the hotels to be conducted periodically with the view to upgrade, rectify or update the security operations.
• Keeps abreast with prevailing ‘crime trends’ affecting hotels or obtaining assistance for peace-keeping purposes.
• Attends to the Police/General Manager and Hotel Manager and Fire Safety Managers Liaison Meetings; Traffic Police Department for parking arrangement / facilities on public roads, Anti Vice Enforcement Unit – for assistance in curbing the activities of notorious pimps and prostitutes; Registry of Vehicles for assistance in curbing the illicit activities of taxi drivers and trishaw riders who prey on hotel residents.

Conducts Security and Fire Safety Training for All COLLEAGUES

• Conducts Security and Fire Safety Awareness Program for all level of team members to inculcate a security and fire safety consciousness.

Involvement as A Member of The Hotel Leadership Team

• Attends day to day routine administration duties and other duties as may be required of him from time to time by the General Manager or the Hotel Manager.

IMEA Crisis and Incident Reporting Requirements

• Ensures that each incident is managed / directed with a common approach and principles, ensuring that a consistent level of care is given to all our guests, colleagues and owners.
• Expertise or experience in managing what could be a very complex investigation. It will always be the case that the hotel team will work with the Regional team in these circumstances to add both local and cultural expertise to the Regional response.
• Record effectively, analyze the data to identify areas of concern and implement control measures to reduce reputational and actual loss to hotels (for example, identifying a scam at a series of hotels and implementing policies in the region to prevent further hotels becoming victims).
• Ensure reporting of the incidents outlined below is completed:
  • Report an incident at any time of night or day should they need though escalating to Paris is to be done with the approval of a Regional team ExCom member (or their delegate) ONLY. Duty managers should be aware of the ability to seek 24-hour advice in times of crisis from the Regional team.
  • All decisions can be made with the Regional team who has a wealth of expertise in crisis management and crisis communications then there is a higher chance of a positive outcome.

• All incidents that require immediate reporting must also be reported to your relevant VPO
  • A major incident is defined as an event that has the potential to cause the loss of life or significant injury, or to cause considerable damage to the business or drastically affect the reputation of the hotel/Accor.
  • Incidents will be escalated to Paris through Craig Clark-Darby via an agreed protocol. Incidents must be recorded on an incident form, and any decision should be recorded in the APACHE/ALERT logbook

Main Complexity/Critical issues in the Job

• Responds to workplace emergencies which includes, but not limit to: fire alarm activations, medical emergencies, workplace violence, terrorists and lone wolf threats.

Profile

Knowledge and Experience

• Diploma in Security Management.
• Must be a registered Security Officer with PLRD and holds a valid Security License issued by PLRD.
• Certified in First Aid, CPR and AED
• Certified CERT member as per SCDF guidelines.
• Excellent investigative and report writing skills.
• Minimum of 5 years of relevant experience in the hotel industry or work experience in the Military or the Police Force or 5 years’ experience as an Assistant Security Manager or Security Manager.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.

• Good interpersonal skills with ability to communicate with all levels of employees.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) will be an advantage.
• Service oriented with an eye for detail.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative under dynamic environment.
• Self-motivated and energetic.