- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF21556D
Assistant Sales Manager - MICE
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
FINANCIAL:
- To assist the Cluster Director of Groups & Events in the preparation of the yearly catering revenue & expense budget
- To actively support the Groups and Events’ financial and administrative activities to ensure that yearly revenue budgets are surpassed
- To assist the Cluster Director of Groups & Events with accuracy of catering revenue forecasting with most updated market information
- To upsell confirmed groups and events with higher menu and other auxiliary revenues to help surpass catering budget
ADMINISTRATIVE:
- To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
- To prepare accurate administration reports submitted on time to the Cluster Director of Groups & Events
- To use properly Opera Sales and Catering System for maximum performance
OPERATIONAL:
- To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
- To respond to all inquiries within 24 hours and to follow up to ensure the client has received the information and clarify questions
- To ensure proper group handover is received from Rooms Sales for flawless execution
- To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are sent and group meetings are done in a timely manner
- To follow up on lost business and bring information about them to the knowledge of the department superior
- To be aware of all market trends and share it to team so that a collective action can be implemented
- To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients
- To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner
- To build and maintain good relations with all Accor Regional and Global Sales Offices
- To be aware of all fire, health, safety, emergency and security procedures in the hotel
- To keep the Cluster Director of Groups & Events promptly and fully informed of all challenges or concerns so that corrective action can be taken on time
- To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
- To ensure strict confidentiality of information in the Department and Hotel
- To carry out duties, projects and other assignments as required by Cluster Director of Groups & Events
PERSONAL ATTRIBUTES
- Good understanding of luxury market
- Good understanding of all hotel departments
- Knowledge of sales skills and revenue management
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Self-motivated, creative and confident, with a highly energetic personality
- Creative, independent and manages stress gracefully
- Ability to meet deadlines consistently
- Pro-active and taking initiative
- Must be organized and ability to work and follow systems and procedures
- Must be adaptable to change of strategy, ideas, systems etc.
- Must be guest service oriented
- Proficiency in organizational planning with the ability to multi-task
- Minimum 2 years experience in a sales position, preferably at an international 5 star hotel
- Degree/Diploma in Hotel Management / Business Administration
- Strong knowledge of Opera Sales & Catering & Microsoft Office
- Understands the local culture and have worked in the region
- Fluency in English, written and spoken
- Fluency in Arabic, written & spoken is an advantage
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Novotel Melbourne Central, Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Melbourne
Job Category
Sales & Marketing
Description
Reservations Sales AgentShowcase your outstanding interpersonal skills as a Reservations Sales Agent, where you will provide organizational and administrative support to the team and memorable service
Reference
ede87a87-208c-4b7c-9777-4572c33849b7
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Wien Westbahnhof, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Vienna
Job Category
Sales & Marketing
Description
Annahme und Bearbeitung von eingehenden Anfragen und ReservierungenErstellen von Angeboten und BeherbergungsverträgenPflege von ReservierungssystemenPflege der Kunden- und Gästekontakte
Reference
657f7b5a-3815-4504-a2bb-679535a55b9d
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Cluster - Mercure Vila Olímpia, Mercure Berrini, Mercure JK e ibis IbirapueraGerenciar, Planejar e administrar as ações ligadas à vendas operacionais (hospedagem, eventos e correlatos), dos hotéis do
Reference
1662a06a-6df5-47bc-ac45-ab767f5427d2
Expiry Date
01/01/0001
Salary
Location
SOFITEL MARRAKECH PALAIS IMPERIAL, Marrakesh, Morocco
Experience Level
Director
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Le Directeur des Ventes et Marketing (H/F) assume l’entière responsabilité du leadership et de la gestion des fonctions vente et marketing (vente des chambres et de la restauration, le positionnement
Reference
4143c169-a110-4db9-8e33-6413a5db9b4d
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Wien Westbahnhof, Vienna, Austria
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Vienna
Job Category
Sales & Marketing
Description
Bei uns übernimmst Du die spannende Organisation der Reservierungsabteilung und gestaltest aktiv die Entwicklung und Umsetzung von Abteilungsstandards. Zu Deinen Aufgaben gehören:Annahme und Bearbeitu
Reference
83bcfef8-97d5-421e-b968-19c0318261eb
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Sukhumvit 15 Bangkok, Bangkok, Thailand
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Bangkok
Job Category
Sales & Marketing
Description
To ensure smooth administration of Sales Department to the standard required by the HotelTo coordinate all internal and external correspondence, incoming e-mail, and other assigned administrative duti
Reference
d88a57e7-915b-4c58-9def-b2cc76b8de68
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS JEDDAH OBHUR, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Jeddah
Job Category
Sales & Marketing
Description
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.Planning and using efficient organizational skills to run the daily operation.Supervising on-th
Reference
9837a658-ada3-48b1-bbe8-b8653bdfdcba
Expiry Date
01/01/0001
Salary
Location
Novotel Amsterdam Schiphol Airport, Hoofddorp, Netherlands
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Hoofddorp
Job Category
Sales & Marketing
Description
As a Reservations Employee within Team NASA (Novotel Amsterdam Schiphol Airport), you and your colleagues are committed to providing a unique and positive guest experience every day. At NASA, we're no
Reference
5117a2c8-b74f-4c84-814b-155902600a3d
Expiry Date
01/01/0001
Salary
Location
Sofitel Paris Le Faubourg, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Paris
Job Category
Sales & Marketing
Description
Une carrière qui laisse votre passion s’exprimer Au sein de l’équipe réservations, vous serez le garant du futur déroulement du séjour des clients dans l'hôtel. Vous devez assurer pour chaque clien
Reference
c421a776-88ca-4853-8783-484b10ecb81f
Expiry Date
01/01/0001
Salary
Location
Novotel Chennai OMR, Chennai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Chennai
Job Category
Sales & Marketing
Description
Primary Responsibilities Prime Function: Constantly investigate and assess market conditions and competition to determine effective and productive sales programs
Reference
b7eeb2b8-492c-4dee-87e6-5cb6f18534f6
Expiry Date
01/01/0001