Assistant Royal Service Manager

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Fairmont Banff Springs is seeking a dynamic and organized Royal Service Assistant Manager to lead our Switchboard team. In this role, you will oversee daily operations, manage guest communications, drive service excellence, and support team development. With a strong focus on guest recovery, performance management, and operational efficiency, you will play a key role in enhancing the guest experience. If you are a motivated hospitality professional with leadership skills and a passion for service, we invite you to join our team!

Competitive Salary: $64,000 - $65,000 gross annually, based on previous experience & education.

What you will be doing:  

• Oversee the Royal Service team, including switchboard operations, dining reservations, guest pre-registration, recruitment, and development.
• Act as a Guest Recovery specialist, track and communicate guest issues using tools like Royal Service Manager, Kipsu, VOG, Alice, and Avaya.
• Monitor team performance through coaching and counseling, drive room up-selling, and maximize loyalty program enrollments.
• Plan labor standards, create and implement innovative procedures, and coordinate effective scheduling to meet business needs.
• Ensure guest and colleague safety by enforcing health and safety policies and supporting emergency procedures alongside Security and Crisis Committees.

Your experience and skills include:

• High School diploma required and Hospitality Management Certificate/Degree an asset
• Previous leadership experience in a similar capacity required
• Excellent knowledge of Micros-Opera PROPERTY Manager, Symposium (CCM), Royal Service Manager,  Open Table and Microsoft Office applications are a definite asset
• Dynamic, enthusiastic, creative, flexible leader who thrives under pressure and is able to perform multiple functions at the same time
• Excellent interpersonal and communication skills, both written and verbal
• Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!