Assistant Restaurant Manager - INSPIRE Participant

Join us at our unique property, Sheraton Suites Calgary Eau Claire - managed by Accor under the Fairmont brand and operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one and other on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide
• Competitive benefit program, including medical, dental, vision, retirement savings, and an employee & family assistance program
• Duty meals in on-site Staff Cafeteria, as well as access to Employee Assistance/Wellness Program
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

Flower & Wolf Restaurant & Bar, located in Sheraton Suites Calgary Eau Claire (managed by Accor under the Fairmont brand), offers locals and travelers a familiar yet refreshing restaurant and bar experience in a sophisticated space. As Assistant Restaurant Manager, your leadership and passion for top notch food & beverage experiences will drive outstanding operating results to ensure the venue is a great place to gather and an awesome place to work. 

As part of the INSPIRE program, you will spend 18 months learning the ins-and-outs of the Flower & Wolf Restaurant operation, as well as gain insight into our Food & Beverage division as a whole. This program offers you an opportunity to start your Accor & Fairmont career journey with the goal of enabling new and recent graduates to build your leadership foundation through meaningful experiences.

What you will be doing:

• Lead the daily operation while ensuring high levels of guest satisfaction at all times 
• Engage the team and drive a culture of service and hospitality to drive and exceed customer satisfaction scores, while ensuring service standards are met
• Ensure that ongoing training and performance management is taking place and that team members are being coached and held accountable for their duties
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations
• Handle guest concerns in a timely and professional way, while ensuring to follow up and pass on information accordingly
• Assist in achieving financial targets through maximizing revenue and managing expenses and productivity
• Assist with systems, Open Table & Silverware POS, to ensure systems are maximized and utilized efficiently  
• Ensure ambiance of restaurant and patio are well maintained and adjusted accordingly to time of day and/or season
• Ensure compliance to all local and corporate policies & procedures

Your experience and skills include:

• Degree or diploma in a related field is required
• Service focused personality is essential and previous food & beverage front of house leadership experience, minimum 1 year of leadership experience in a comparable setting is required 
• SafeCheck Advanced Canadian Food Safety Certification is required
• Computer literate with knowledge of Microsoft Office; prior experience working with Silverware or a related system is an asset
• Excellent communication skills, both written and verbal 
• Ability to lead by example and create a strong relationships within the team and hotel 
• Results orientated, positive outlook, attention to detail with ability to work within a fast paced environment 
• Ability to consistently stand and walk throughout shift
• Available to work a schedule that reflects the business levels and needs of the venue/hotel

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. 

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Trust, Innovation, Guest Passion,  Sustainable Performance and Spirit of Conquest; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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