- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF67158R
Assistant Reservation Manager
Region
Luxury & Lifestyle
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team in Jeddah, Saudi Arabia. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.
- Assist in managing the daily operations of the reservations department, ensuring efficiency and accuracy in all processes
- Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
- Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
- Handle complex reservations and guest inquiries, providing professional and courteous service at all times
- Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
- Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
- Generate and analyze reservation reports, providing insights to support data-driven decision-making
- Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
- Assist in scheduling and payroll management for the reservations team
- Participate actively in the recruitment and training of reservations staff
- Support the implementation of new technologies and systems to improve reservations processes
- Previous leadership experience in a hotel environment, preferably in reservations management
- Strong working knowledge of Opera Property Manager System (PMS)
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments
- Proven problem-solving skills and ability to make sound decisions in a fast-paced environment
- Proficiency in Microsoft Office suite, particularly Word and Excel
- Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously
- Bachelor's degree in Hospitality Management or related field preferred
- Knowledge of revenue management principles and practices
- Fluency in Arabic and English required; additional language skills are a plus
- Demonstrated ability to work well under pressure and adapt to changing priorities
- Commitment to maintaining a professional demeanor and delivering exceptional customer service
- Familiarity with local hospitality industry trends and regulations in Saudi Arabia
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Assist the Sales team in daily administrative tasks and client follow-ups.Prepare proposals, contracts, and reports for clients and internal use.Coordinate appointments, meetings, and travel arrangeme
Reference
865c0586-f85b-452a-8574-3fc5c8beba36
Expiry Date
01/01/0001
Salary
Location
Pullman Nairobi Upper Hill, Nairobi, Kenya
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Nairobi
Job Category
Sales & Marketing
Description
The Leisure Sales Manager is responsible for generating and developing business from the leisure segment (local and international travel agents, tour operators, DMCs, OTAs) to maximize room revenue an
Reference
5a870ac5-334a-422d-a081-38a41e832fa9
Expiry Date
01/01/0001
Salary
Location
Alwadi Hotel Doha - MGallery Collection, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We believe every guest journey begins with a promise, a promise of well-being, luxury, and personal attention. As our Sales Executive with a focus on Spa, you will be the trusted voice behind our wel
Reference
27a6faed-b575-4ac1-814d-14c70bcca3f0
Expiry Date
01/01/0001
Salary
Location
Grand Mercure São Paulo Ibirapuera, São Paulo, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
GRAND MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Estamos procurando um Auxiliar de Eventos organizado e eficiente para se juntar à nossa equipe dinâmica em São Paulo, Brasil. Como Auxiliar de Eventos, você desempenhará um papel crucial no apoio ao p
Reference
0ac7921a-f36b-417f-a1b6-7455224a565b
Expiry Date
01/01/0001
Salary
Location
Banyan Tree Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
BANYAN TREE
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Summary: As a Guest Service Operator, you'll be the voice of our hotel - connecting with guests and ensuring their needs are met with a personal touch. Your primary responsibility will be to manage in
Reference
c15f6e91-80f0-44b6-a739-0c1a417ddbf1
Expiry Date
01/01/0001
Salary
Location
Grand Mercure Bengaluru at Gopalan Mall, Bengaluru, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Bengaluru
Job Category
Sales & Marketing
Description
Constantly investigate and assess market conditions and competition to determine effective and productive sales programs.Establish and maintain relationships with all the current and prospective custo
Reference
ea813a66-78da-4185-8083-ca299380ef43
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa & Mercure Kooddoo, Maldives
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Sales & Marketing
Description
Responsible for the coordination of the Sales / Marketing activities in both Resorts Client relationship (own Key Markets and accounts) – building, developing and maintaining strong and productive rel
Reference
0bd9cf0e-f2bc-4eec-b2a2-89a4410ec5ab
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo da posição:Administrar e executar a estratégia de vendas da empresa na carteira de clientes chaves e estratégicos, atendendo as maiores Contas Corporativas do mercado, buscando oportunidades
Reference
0fc38802-dea8-4011-a62a-b2a0ad858e67
Expiry Date
01/01/0001
Salary
Location
Fairmont Monte-Carlo, Monaco
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Internship
Locations
Monaco
Job Category
Sales & Marketing
Description
Au sein du département Revenue Management, vous travaillerez en collaboration directe avec le Revenue Manager et son équipe.Au quotidien, vous serez également en lien étroit avec la réception ainsi qu
Reference
b6998399-a001-4ef2-825c-53db18bcae8e
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Auxiliar nas vendas dos apartamentos e realizar o fechamento das reservas, em consonância com os procedimentos estabelecidos e políticas da marca.• Auxiliar na venda dos apartamentos, prestando inform
Reference
a91d6c44-af1c-4fcb-85be-7a35d522a969
Expiry Date
01/01/0001