- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Château Whistler, Whistler, Canada
__jobinformationwidget.freetext.ExternalReference__
REF59609T
Assistant Manager, Reservations & Royal Service
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Assistant Manager, Reservations & Royal Service
Providing engaging, sincere, personalized service is one of the ways our Reservations & Royal Service colleagues are turning moments into memories for our guests. This newly curated leadership role is intended to drive business results by finding and developing efficiencies resulting in an elevated guest experience.
Salary Range: $62,000 - $67,000 gross annually, based on previous experience and education
Job Duties Include:
- Lead and manage all aspects of the Reservations & Royal Service department and ensure all service standards are followed
- Have an excellent working knowledge of the following departments: Front Office, Housekeeping, Guest Services, Concierge, Engineering and In Room Dining
- Maintain accurate records of all guest and employee requests
- Ensure proper staffing and scheduling including recruitment for the Reservations & Royal Service Department
- Develop and manage the performance of the Reservations & Royal Service Colleagues
- Manage and coordinate all group and individual reservations
- Maximize revenues by ensuring all Reservations & Royal Service Agents are knowledgeable in room product and hotel services
- Conduct regularly scheduled departmental meeting
- Working towards improving and maintaining Voice of Guest, LQA and Forbes scores on a monthly basis
- Assist guests regarding hotel facilities in an informative and helpful way
- Previous leadership experience in a similar role required
- Previous experience with a Property Management system required
- Strong telephone speaking skills
- Proven ability to guide and coach team members
- Must possess outstanding guest services skills and sophisticated verbal communication skills
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com.
cwmr2025 cwmr1989
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Mama Shelter Toulouse, Toulouse, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Apprenticeship
Locations
Toulouse
Job Category
Rooms
Description
Poste en alternanceMerci d'envoyer votre rythme d'école + nom de l'école et du diplôme. Il paraît que la 1ère impression est toujours la bonne, tant mieux, vous êtes la première personne que nos cli
Reference
7979ddd4-3b1a-41cc-ab34-47fa9e57a55f
Expiry Date
01/01/0001
Salary
Location
Rixos Premium Alamein, New Alamein, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Temporary
Locations
Egypt
Job Category
Rooms
Description
Carry out the Front Office Manager and/or Assistant Front Office Manager’s instructions related to organisation, implementation and planning in order to ensure that the Front Office Department functio
Reference
b2d91812-9b55-45cd-beaa-3d0bd45dc629
Expiry Date
01/01/0001
Salary
Location
ibis Paris Porte d'Orléans, Montrouge, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Montrouge
Job Category
Rooms
Description
Le service d'hébergement de l'Ibis Porte d'Orléans est à la recherche d' un/une réceptionniste tournant H/F/X pour agrandir son équipe ! Si tu es une personne dynamique, souriante, désireuse d'évolue
Reference
e58806c0-839b-4fc1-afad-58e297b61a07
Expiry Date
01/01/0001
Salary
Location
ibis Mumbai Vikhroli, Vikhroli, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
India
Job Category
Rooms
Description
Customer ServiceMaintaining guest profile and updating the same on regular basisEnsure to interact with the guests & enable the team to understand guest requirements FinancialResponsible for maintaini
Reference
adda8804-8c56-4c72-94aa-6362c1b681c7
Expiry Date
01/01/0001
Salary
Location
Novotel Barcelona City, Barcelona, Spain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
¿Qué Harás?Atención al Cliente: Darás la bienvenida a nuestros huéspedes con una sonrisa, brindándoles asistencia desde el check-in hasta el check-out.Solución de Problemas: Resolverás dudas y situaci
Reference
b127b4b8-f5d3-49d5-9b65-28b1c5819606
Expiry Date
01/01/0001
Salary
Location
ibis Doha, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Doha
Job Category
Rooms
Description
Plan cleaning schedule according to the Room Status Sheet allocation.Ensure Housekeeping trolley is stocked daily in a neat and organised manner.Maintain strong knowledge of the local area to ensure y
Reference
9b82a641-cb47-4ba4-8dcc-0a75f8ed86d4
Expiry Date
01/01/0001
Salary
Location
Mercure Nelspruit Hotel, Mbombela, South Africa
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Mbombela
Job Category
Rooms
Description
Reception Agent First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable exper
Reference
f416a11e-b44d-414e-a0cc-75d7aa036854
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Lyon, Lyon, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
LA MISSION ?Il paraît que la 1ère impression est toujours la bonne, tant mieux, vous êtes la première personne que nos clients rencontrent. Ils doivent être entre de bonnes mains avec vous. 🤗 Une foi
Reference
ccb78ddf-1e15-40f3-a43a-e425d8edc4cf
Expiry Date
01/01/0001
Salary
Location
Novotel Suites Muenchen Parkstadt Schwabing, Munich, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Munich
Job Category
Rooms
Description
Du begeisterst unsere Gäste mit Deiner offenen und herzlichen ArtDu bist für alle Gästeanliegen da, vom Check-in bis zum Check-outDu betreust unsere kleine Hotelbar und verwöhnst unsere Gäste mit leck
Reference
06f40b20-5d77-4e04-a941-73270e608699
Expiry Date
01/01/0001
Salary
Location
IBIS CAEN PORTE DE BRETAGNE, BRETEVILLE SUR ODON
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Rooms
Description
Vous serez en charge du bon déroulement du séjour de nos clients de leur arrivée à leur départ, en veillant à leur satisfaction. Vous effectuerez les missions de la réception: check in, check out, fa
Reference
KWVDX332
Expiry Date
01/01/0001