__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Brands__ NOVOTEL

__vacancyopjusttionswidget.opt-Job Category__ Revenue Management & Pricing

Job Description

Assist the Reservations Manager in managing the daily operations of the Reservations Department.
Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
Monitor overbooking levels and coordinate appropriate actions and Front Office.
Ensure reservations are processed according to hotel policies, standards, and procedures.
Assist in managing VIP, repeat, group, and special-request reservations.
Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
Support the training, coaching, and development of Reservations Agents.
Monitor team performance and ensure departmental standards are consistently maintained.
Assist with forecasting occupancy and identifying opportunities to increase room revenue.
Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.
Ensure all reservation records and guest information are handled accurately and confidentially.
Prepare and review departmental reports and provide relevant information to management.
Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.
Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Qualifications

Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
Good knowledge of hotel reservation systems and PMS.
Knowledge of Opera PMS or similar hotel systems is an advantage.
Good understanding of room types, rates, availability, packages, and reservation procedures.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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