Assistant Manager- People & Culture

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

• Ensure that all Managers and colleagues follow the correct P&C procedures
• Issue promotion/salary increase letters to colleagues.
• Update job description for promotions
• Process all colleague status changes and register profiles for new starters and leavers for the monthly payroll.
• Ensure that annual and probation period appraisals are completed on time
• Updating and tracking annual and probation period appraisals.
• Do the visa renewal & passport expiry lists to send to all coordinators on a monthly basis
• Organize the monthly colleague committee meeting and take meeting minutes
• Conduct exit interviews for colleagues at levels 1 – 4
• Compile and analyse P&C monthly reports and presentations such as P&C Statistics, Turnover, Exit Interviews for global, regional, brand, owner and management stakeholders
• Assist in dealing with all colleague related queries at all levels
• Counsel & advise all colleagues on matters of their employment
• Give advice on all disciplinary and grievance issues
• Maintain Disciplinary tracking
• Oversee the operation of cafeteria and ensure proper tracking and invoicing is in place, as well as hygiene and quality standards are followed

• Bachelor's degree in Human Resources Management or related field; HR certification is a plus
• Minimum of 2 years of experience in HR management within the hotel industry
• Proven track record of successfully managing HR operations and initiatives
• Strong knowledge of employment laws and regulations in the hospitality industry
• Excellent communication, interpersonal, and organizational skills
• Ability to work effectively in a fast-paced and dynamic environment
• Team player with a collaborative and proactive approach to problem-solving

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.