Assistant Manager

Located in the heart of Cairns City, the iconic Pullman Cairns International boasts impressive waterfront, or Mountain views for it's 324 rooms. With 13 conference spaces accompanying it's superior room count, the hotel is one of the largest in the region. The hotel's breathtaking three story lobby, decorated with marble flooring, and brilliant glass chandeliers, embodies the 5 Star luxury experience the Pullman Brand is renowned for.  

This will be a Full time Fixed Term position for a period of 6 Months (until January 7th, 2025), ideal for an experienced Assistant Manager or Duty Manager looking to diversify their experience and collaborate with a different team of leaders.

Reporting to the Assistant Front Office Manager you will work closely with the leadership team to act upon guest feedback, resolve complaints and guest challenges, while driving loyalty with our guests. 

Your day to day duties will include:

• Welcome our ALL & ACCOR plus members & VIP's.
• Create a culture of loyalty and drive loyalty enrollments.
• Actively resolve complaints and challenges presented by guests/customers.
• Respond to feedback using all channels in a timely manner.
• Assist with check in and check outs as required, book tours, arrangement transport and support the team during peak arrival and departure periods.
• Share all related feedback with team members, recognising individuals through our team reward and recognition program.
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager and leadership team with a high level of customer service provided at all times.

We are looking for an experienced Assistant Manager, or Duty Manager who has proven capability working in large scale (approx. 300 room) 5 star hotel. 

Your skills and experience will include: 

• Excellent problem resolution skills along with outstanding written communication and active listening skills
• Impeccable grooming and presentation to lead the team by example
• Confidence in interpreting and promoting the ALL Loyalty Program. 
• The ability to work autonomously with full flexibility to work a variety of shifts, including weekends, public holidays, and nights. 
• Proficiency using Opera Cloud property management system or equivalent. 

Why work for Accor? 
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless! If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Benefits Your Way

• Every staff member has immediate access to our ALL Heartist staff rewards program, which offers preferential rates at our hotels, as well as significant discounts on Food and Beverage items across the business. 
• Additionally, the ALL Heartists program includes discounts and deals at over 80 retail, travel, and lifestyle brands. 
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. 
• We value your loyalty to the business and our guests; so we recognise service anniversaries and celebrate Accor Tenure Milestones. 

Our commitment to Diversity & Inclusion.
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.