__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
Centrally located in the vibrant Darling Harbour precinct, Novotel Sydney Darling Harbour are flagship hotels within the Accor network. With 525 guest rooms overlooking the stunning harbour and Sydney skyline, our hotels are known for their quality, simplicity, and genuine Heartist® hospitality.

Job Description

At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Assistant Manager to assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.
Deliver service excellence, from check in to check out and everywhere in between
Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Qualifications

Excellent communication skills (verbal and written).
Previous customer service experience
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Available to work on a rotating roster including mornings, afternoons and overnight shifts (as requested)
Valid Australian working rights

Additional Information

Work with an experienced leader and lay foundation to a strong career progression pathway
The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
Discounted Accommodation and F&B in Accor hotels worldwide
Complimentary laundering
Annual Staycation to say thank you!
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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LET YOUR PASSION SHINE

Let your passion shine