We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
Purpose
The Head of Workplace Experience is the senior on-site Accor leader responsible for shaping and delivering a premium, hospitality-led workplace experience within Charter Hall’s head office environment.
Acting as the face of Charter Hall on site, the role combines strategic leadership, operational performance and brand representation to deliver a seamless, elevated workplace experience.
Primary Responsibilities
- Lead the delivery of a hospitality-led workplace experience, setting the standard for premium service across all touchpoints
- Build strong, trusted relationships with Charter Hall stakeholders, acting as the primary point of contact for workplace services
- Lead and develop the Workplace Services Manager and broader team, creating a high-performing, service-driven culture
- Manage supplier and contractor performance to ensure alignment with service standards and commercial outcomes
- Partner with Accor and Charter Hall stakeholders on strategic initiatives, activations and workplace programs
Skills and Experience
- Proven experience in premium workplace, hospitality or property environments
- Strong background in client relationship management and stakeholder engagement
- Demonstrated ability to lead high-performing teams in service-led environments
- Commercial acumen with experience managing budgets, performance metrics and operational outcomes
- Ability to operate with executive presence, professionalism and influence in a corporate environment
- Experience driving customer experience initiatives and service innovation
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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