Assistant Manager

Novotel Sunshine Coast Resort and Convention Centre, where luxury meets playful charm! With over 370 rooms, a refreshing pool, a vibrant Lagoon for water activities, mouth-watering dining options, a modern 1500-person capacity facility, attracting both Australian and International conference and event markets, our coastal resort is a landmark for excitement. 

Whether guests seek leisure, beach adventures, peaceful bush walks, or the perfect work-play balance with our impressive conference facilities and poolside cocktails, we offer it all with a twist of fun.  As part of the esteemed Accor Group, we're dedicated to delivering memorable guest experiences and upholding the highest standards of service.

We are looking for an experienced Assistant Manager or Duty Manager to join our dynamic Front Office Team! Liaising with all stakeholders, you will ensure the seamless operation of the resort on a daily basis. As the shift lead at the hotel, you will train and support team members, and set a standard of passionate, knowledgeable, and friendly service for both external and internal guests.

You'll manage inquiries and feedback, and ensure the highest level of guest recovery. Encouraging open communication and efficiency between departments is important, as is fostering a positive work environment by motivating and inspiring team members. You'll also embody and demonstrate Accor's values and promote a culture that prioritizes workplace health and safety.

Additionally, you will assist with revenue optimisation, the preparation of team rosters, and the recruitment, training, and development of the Front Office Team.  If you're passionate about driving operational success and creating memorable guest experiences, we want you on our team!

This role requires availability to work within a rotating roster, including weekends, holidays, and occasional nights.

• Previous leadership experience in a resort or hotel – a strong focus and passion for hotel operations
• Available to work within a rotating roster, including weekends, holidays and occasional nights
• Good interpersonal skills with ability to communicate with all types of guests and of team members 
• Confident and articulate communicator, negotiator, and relationship builder
• Flexible and able to embrace and respond effectively to change
• RMLV and First Aid will be required (Can be obtained post-employment if it has not been obtained already) 

Why join our team?

• Fantastic, career opportunities from a global organisation
• Global accommodation and F&B discounts 
• Hot duty meals + uniform provided

If you are ready to take on this exciting challenge and contribute to the continued success of Novotel Sunshine Coast Resort and Convention Centre, apply now and embark on a rewarding career journey with us.