Assistant Manager

About Accor
Accor is Australia’s largest hotel network, with over 50 brands and 5,100+ hotels operating across 110 countries. We support our people to grow and learn every day, ensuring work brings purpose to your life while giving you the opportunity to explore Accor’s limitless possibilities throughout your journey with us.

About the Hotel
Welcome to the vibrant and energetic world of ibis Sydney Barangaroo, a premium economy hotel located in Sydney’s bustling business, retail, and entertainment hub. The hotel features 91 well-appointed guest rooms designed for both business and leisure travelers seeking comfortable, affordable accommodations in a central location. Guests can also enjoy Lot 51 Bar and a fully equipped gym, providing all the essentials for a memorable stay in the city.

ibis Sydney Barangaroo is seeking an exceptional Assistant Manager who loves people and is passionate about delivering outstanding guest experiences. This service-minded individual will join a small, engaged team, thriving in an environment full of growth and development opportunities.

Key Responsibilities:

• Oversee and support the daily operations of the hotel
• Drive guest satisfaction and loyalty by innovating and continuously enhancing the quality of guest service
• Take initiative to ensure every guest interaction is positive, professional, and productive
• Actively resolve guest requests, complaints, and challenges in a timely and effective manner
• Support team growth by providing guidance, recognizing contributions, and fostering learning and development
• Ensure the health, safety, and wellbeing of all guests, patrons, and team members

What We Are Looking For

• Previous Front Office and Food & Beverage managerial experience
• A service-focused personality with proven leadership capabilities
• Experience with Opera Cloud or a similar property management system
• Ability to make independent and confident decisions
• Strong leadership skills: lead by example, foster a positive team culture, and drive high performance
• Excellent attention to detail and ability to perform well under pressure
• Outstanding written and verbal communication, interpersonal, and leadership skills
• Current Responsible Service of Alcohol and First Aid certificates
• Full working rights in Australia

What We Offer

• Complimentary on-site car parking while on duty.
• Heartists employee benefits card, offering discounted accommodation and food & beverage across Accor properties worldwide
• Access to Accor learning and training programs via industry-leading platforms
• Career development opportunities within a global hospitality network
• Complimentary access to our confidential Employee Assistance Program (EAP)

Our Commitment to Diversity & Inclusion
We are an inclusive company, dedicated to attracting, recruiting, and promoting diverse talent.

Why Work for Accor?
Accor is more than a global leader in hospitality. We welcome you as you are and provide opportunities to find a brand and role that match your personality. We support your growth and learning every day, ensuring your work brings purpose to your life. At Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor: https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS