Assistant Manager Housekeeping

• JOB PURPOSE

• Manages the area of responsibility with high levels of service and demonstrates skills in initiative, problem solving, prioritizing, delegation and training of subordinate’s.
• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
• Responsible for maintaining and upkeep of guest floors and public area as per LRA standards.
• Empowered to take decisions related to supervisors and associates.
• Empowered to take decisions related to guest delight and situation handling.
• KEY OPERATIONAL RESPONSIBILITIES

Financial- 

• To ensure that guest supplies and chemical consumption is adhered to the budget.
• Monitors and controls inventory of supplies with their par stock.

• Quality checks and economical use by the department

Operational-

• Assist executive housekeeper in daily operations
• Plan the training activities in liaison with the assistant executive housekeeper within the department.

• Ensures all training records are up to date.
• Conducts daily briefing of the staff members.
• Daily inspects all areas for cleanliness safety adherence to standards and procedures.

• Ensures environmental policies are implemented.
• Ensures all guest complaints and requests are promptly and efficiently dealt.
• To provide defect free room with efficient and timely service as per LRA standards.
• Ensures that all the equipment is maintained properly.
• Maintaining accurate updated records of all repairs.
• Controls quality and productivity of the contractor’s work.
• Follow up on all outstanding issues from the previous shift.
• Evaluates work load and work habits of all employees.

Business plan /Analysis

• Analyzing all guest complaints and feedbacks.
• Should be aware of company’s business plan.
• Should be aware of hotels financials.

Team Management

• Ensures maximum efficiency of the staff working under him/her.
• Coordinates the movements of contractors within the hotel.
• Establish staff requirements for a shift, based on the need.
• Grooming checks.
• Organize team motivational activities
• To meet team on one on one basis regularly.

General Duty

• To maintain good working relations with front office and uniformed services.
• Should have a quick response in handling of emergency situations.
• To have a complete knowledge of facilities available in-house.
• Must be thorough on fire and safety procedures.
• To have high level of administrative accuracy.
• Adheres to hygiene standards.
• Ensures that personal grooming is adhered as per standards.

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