- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF65481Y
Assistant Manager Guest Relations
Region
Luxury & Lifestyle
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
Assist in managing the daily operations of the Guest Relations team.
Greet and engage VIPs, long-stay guests, and repeat visitors to ensure a personalized experience.
Handle guest feedback and complaints efficiently, ensuring prompt resolution and follow-up.
Support in coordinating special requests, amenities, and celebrations (e.g., birthdays, anniversaries).
Collaborate with Front Office, Housekeeping, F&B, and other departments to enhance guest satisfaction.
Ensure accurate guest profile updates and usage of guest preference data.
Monitor guest satisfaction scores and implement improvement strategies.
Coach and mentor Guest Relations team and other Front Office staff on service standards and guest engagement.
Maintain a strong presence in the lobby and other guest areas.
Uphold brand standards and ensure consistent delivery of service excellence.
Minimum 2-3 years of experience in a guest-facing role, preferably in luxury hospitality.
Excellent communication and interpersonal skills.
Problem-solving mindset with a focus on guest satisfaction.
Proficient in hotel management systems (e.g., Opera, PMS).
Fluency in English; additional languages are a plus.
Flexibility to work varied shifts, weekends, and holidays.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Rixos Sharm El Sheikh Adults Only 18+, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Sharm El-Sheikh
Job Category
Rooms
Description
Closely deal with all requests, problems and needs of guests staying at Rixos Sharm Hotel and find solutions to problems, focusing on guest satisfaction.Listen attentively to guests to get an effectiv
Reference
313c8530-ca58-4628-b17b-a700e2d3d0bc
Expiry Date
01/01/0001
Salary
Location
ibis Styles Paris République Le Marais, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre prioritéVous faites le lien avec les différents départements de l’hôtel selon les demandes clients, vous
Reference
f4d5247b-0e4b-4020-ba60-2d3c4b6406d8
Expiry Date
01/01/0001
Salary
Location
ibis budget Manchester Salford Quays, Manchester, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manchester
Job Category
Rooms
Description
Main Responsibilities:Crafting Unforgettable Guest ExperiencesMastering the Art of HospitalityEmpowering Teams and Driving CollaborationMeticulous Administration and Financial OversightChampioning Sal
Reference
08593ea1-8b6b-4bad-a403-936442b8ac4c
Expiry Date
01/01/0001
Salary
Location
Novotel Pune Nagar Road, Pune, India
Experience Level
Associate
Job Schedule
Part-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Pune
Job Category
Rooms
Description
Inspect the rooms assigned and take responsibility to ensure the rooms are maintained upto the standards and that there are no guest complaints.Ensure maximum efficiency in the performance of the assi
Reference
7a12f6d9-f8c6-4b8e-b5d8-2dda00b5a717
Expiry Date
01/01/0001
Salary
Location
Ala Moana Honolulu by Mantra, Honolulu, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MANTRA
Job type
Permanent
Locations
Honolulu
Job Category
Rooms
Description
Job Summary:The Front Office Manager is responsible for all front office functions. They direct and work with managers and team members to successfully execute all front office operations, including g
Reference
5041c226-b907-458e-9183-6cdff5100837
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
As a Laundry Washperson, you will assist in the daily Laundry Department operation to ensure our guests and colleagues feel special. The care you put into properly processing the linens, terry and un
Reference
8ed98c7a-8fbd-44f5-b1dd-3f13a18e5bec
Expiry Date
01/01/0001
Salary
Location
Sofitel Washington DC Lafayette Square, Washington, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Washington
Job Category
Rooms
Description
Assistant Front Office ManagerAt Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect
Reference
af0f4de7-0a0c-4f15-9838-f6b8e9291ee4
Expiry Date
01/01/0001
Salary
Location
Fairmont Banff Springs, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Banff
Job Category
Rooms
Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the
Reference
dc1ee888-4269-4ac8-828e-a530ec736274
Expiry Date
01/01/0001
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
As a Turndown Attendant, you will create a restful space for our guests to return to at the end of the day – and you will take pride in knowing that your thoughtful attention to detail makes them feel
Reference
f0d895c9-510a-4155-a7d3-0c790327868b
Expiry Date
01/01/0001
Salary
Location
, Panama City, Panama
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Panama City
Job Category
Rooms
Description
As a Receptionist, you will create intuitive and memorable experiences for our guests during their arrival and departure journeys. You will consistently apply the service and quality standards of the
Reference
3a4993c0-e448-4973-af54-56ff6d21244a
Expiry Date
01/01/0001